Senior Product Manager at Made Tech, using human - centered technology to enhance public services. Collaborating with various teams to ensure effective product management and delivery.
About the role
- Product Manager driving the vision and product strategy for Hyatt’s enterprise CMS platform. Collaborating with global teams to deliver scalable content management solutions in a hybrid role.
Responsibilities
- Create and execute the vision and product strategy for our core content management platform.
- Partner with stakeholders across global digital content operations, marketing, digital and technology teams to deliver scalable tools and services.
- Define and maintain the vision and roadmap for Hyatt’s enterprise CMS platform.
- Work closely with digital product design, engineering and QA team leads to prioritize features, enhancements, and bug fixes using agile methodologies.
- Translate business requirements into clear user stories, epics, and acceptance criteria for development teams.
- Identify opportunities to improve content workflow automation, localization, metadata management, and content delivery performance.
- Evaluate and manage integrations between the CMS and other platforms (e.g., DAM, personalization engines, analytics, marketing systems).
- Partner with UX, analytics, and design teams to optimize authoring and publishing experiences.
- Define KPIs and success metrics to measure platform performance and adoption.
- Serve as the subject matter expert for CMS-related topics, mentoring content operations and product peers.
- Stay current with digital content management trends, tools, and emerging technologies to inform future platform evolution.
Requirements
- 5+ years of digital product management experience, preferably with a focus on enterprise digital platforms (CMS, DAM, etc.)
- Demonstrated success in defining and delivering enterprise-scale web platforms with complex operational needs.
- Deep understanding of CMS architectures, APIs, and headless content delivery models.
- Experience working in agile development environments with cross-functional engineering, design, and QA teams.
- Strong analytical and problem-solving skills with experience using data to drive decisions.
- Excellent communication and stakeholder management skills; comfortable collaborating across technical and non-technical teams.
- Experience leading backlog grooming, sprint planning, and stakeholder demos.
- Bachelor's degree in Computer Science, Information Systems, Digital Media, or a related field.
- Familiarity with enterprise CMS platforms such as Adobe Experience Manager (AEM).
- Experience in global digital content operations or multi-brand enterprise environments.
- Professional certifications such as CSPO, PSPO, or Pragmatic Institute Product Management.
- Background in hospitality, travel, or consumer experience-driven industries a plus.
Benefits
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
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