Hybrid Product Manager – Customer Identity & Access

Posted 2 hours ago

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About the role

  • Product Manager enhancing customer identity and access capabilities for Pluralsight's learning platform. Leading efforts to streamline user engagement and improve activation and retention metrics.

Responsibilities

  • Own the end-to-end experience of how users get access to Pluralsight — login, signup, SSO, and automated provisioning across authentication methods and enterprise identity systems, including emerging methods like AI agent-based access.
  • Identify and eliminate friction in the login and access experience for both individual learners and enterprise admins, with a focus on activation and retention impact.
  • Partner with engineering on provisioning and deprovisioning workflows, and with Sales and Customer Success on how identity requirements factor into enterprise deals and renewals.
  • Identify and prioritize net-new solution package opportunities based on market demand, competitive landscape, and Pluralsight's content strengths.
  • Partner with GTM, Customer Success, and Analytics to track and lead the business outcomes tied to your product line — including ARR contribution, churn drivers within your product area, and the pipeline of initiatives to improve it.

Requirements

  • Requires a minimum of 4 years of related or equivalent experience; or 3+ years with an advanced degree
  • Experience as a Product Manager for SaaS or software products
  • Experience working with cross-functional Agile teams comprised of Engineers and Product Designers
  • Proven experience working with ambiguity and being able to build strategic direction and roadmap

Benefits

  • comprehensive medical coverage
  • unlimited PTO
  • wellness reimbursement
  • professional development funds

Job title

Product Manager – Customer Identity & Access

Job type

Experience level

Mid levelSenior

Salary

$106,000 - $139,400 per year

Degree requirement

Bachelor's Degree

Location requirements

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