BMS Engineer providing technical leadership for HVAC control systems and BMS across APAC region. Collaborating with teams to ensure project success and operational excellence in data centers.
About the role
- Product Concern Engineer at Ford identifying and escalating critical vehicle issues with dealers. Collaborating with engineering to develop corrective actions and improve service outcomes.
Responsibilities
- Identify and escalate critical vehicle issues that dealers cannot currently fix.
- Collaborate with engineering to quickly develop and deploy corrective actions, including parts, software, and service procedures.
- Main goal is to improve dealer “Fix-it-Right-the-First-Time” rates, control warranty costs, and reduce buy-backs.
- __Key tasks:__**• Apply analytical skills to identify unresolved customer vehicle concerns in all markets for assigned vehicle line(s).
- Strive to reduce time between first occurrence indicator and escalation (Patient Zero).
- Develop/organize supporting data and analysis to substantiate concerns against QSF (Quick Service Fix) Screening Criteria.
- Escalate concerns in a timely manner to Product Development/Quality and responsible design & release activities.
- Support efforts with key stakeholders to resolve concerns as required, including assist with locating concern vehicles and parts for inspection.
- Plan/coordinate repair readiness, and author Service Bulletin & Service Messages in a timely manner.
- Support the Technical Assistance Centre (TAC) and Markets.
- Lead escalated Technical Assistance Requests and work with Engineering SMEs to provide support to Field Service Engineers.
- Utilize Business Case process to facilitate lower warranty costs and improved customer satisfaction.
Requirements
- University or College Degree as a mechanical engineer
- At least 2-3 years’ work experience in technical field
- Technical knowledge, automotive experience
- Fluent written and spoken English
- Ability to multitask
- Ability to manage conflict, including with senior management such Chief Program Engineers
- Self-starter and ability to manage a project.
- __Advantage:__**• Hobby car mechanic, experience from service station is an advantage
- AI prompting / PowerApps / Qlik / Dashboard knowledge/experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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