Hybrid Principal Associate, User Experience Research Operations

at Capital One

• Job title: Principal Associate, User Experience Research Operations
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $115,900 - $158,700 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, McLean, United States

About the role

• Principal Associate in User Experience Research Operations at Capital One. Driving impactful outcomes by leading strategic initiatives and process improvements across Research and Design operations.

Responsibilities

• Serve as a core contributor in several areas, including Process Optimization and Enablement
• Define and lead process improvements to increase team efficiency and optimize our practices
• Champion right-sized standards in ethics, privacy, and data protection across all research and design projects
• Define and build upon our library of research practices, resources, and templates to enable consistency across lines of business
• Share knowledge with others and lead or consult with them to enable work to move forward efficiently
• Introduce new ways of evangelizing research across the organization
• Advance the Research Operations practice by engaging in and contributing to communities of practice
• Work with Research and Design to deeply understand their needs and manage systems and logistics for multiple research projects
• Propose new, scalable systems and present the case to leadership and stakeholders.

Requirements

• At least 4 years of experience in UX or Research Operations roles, project management, or process improvement
• At least 2 years of experience working directly with Research or Design teams
• Highly effective verbal and written communication skills across all organizational levels
• Systems thinking with a track record for establishing high-quality practices for scaling Design and Research teams
• Strategic acumen and foresight to anticipate complex cross-functional problems and work towards solutions
• Project management excellence and a commitment to continuous improvement, process optimization, and delivering impactful outcomes
• Experience working with research tools and vendors
• Proven ability to work autonomously and help peers through times of ambiguity or change with care and empathy
• Ability to balance desired outcomes and potential risks to design clear, human-centered solutions
• 4+ years of experience with managing risk within highly regulated research environments
• 4+ years experience with project management tools such as Jira and data visualization tools such as Confluence.

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.