Pest Administrator at Rentokil initially managing credit control and administration for pest control customers. Providing high customer service and handling complaints regarding accounts in Dudley, England.
Responsibilities
Responsible for Credit control and administration for all customers as a part of our Pest Control business
Providing a high level of customer service to deal with complaints linked to accounts
Managing Purchase Orders and raising credit notes
Controlling and monitoring daily query levels
Highlighting and escalating process gaps
Handling inbound calls
Developing good relationships with internal stakeholders
Any other ad hoc administration duties
Credit Control of 60 day + debt
Requirements
Experience in credit control
Experience in dealing with high-volume inbound calls
Experience working within a customer service environment
Ability to work to tight deadlines
Excellent IT skills including MS Office
Excellent written and verbal communication skills
Good organisational skills
Experience working with a credit management system would be an advantage
Benefits
Discount scheme
Bonus and career opportunities
Additional opportunities to earn more with regular bonus and commission schemes.
Salary grading system - linked to performance for those keen to develop their career within our business.
Opportunity to contribute to a Private Healthcare scheme.
Enrolment in our company pension scheme.
Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
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