Documentation Administrator managing Sales Office documentation in Cluj - Napoca for effective customer requirement fulfillment. Acting as SPOC for all documentation - related matters to support multiple departments.
About the role
- Pest Administrator at Rentokil initially managing credit control and administration for pest control customers. Providing high customer service and handling complaints regarding accounts in Dudley, England.
Responsibilities
- Responsible for Credit control and administration for all customers as a part of our Pest Control business
- Providing a high level of customer service to deal with complaints linked to accounts
- Managing Purchase Orders and raising credit notes
- Controlling and monitoring daily query levels
- Highlighting and escalating process gaps
- Handling inbound calls
- Developing good relationships with internal stakeholders
- Any other ad hoc administration duties
- Credit Control of 60 day + debt
Requirements
- Experience in credit control
- Experience in dealing with high-volume inbound calls
- Experience working within a customer service environment
- Ability to work to tight deadlines
- Excellent IT skills including MS Office
- Excellent written and verbal communication skills
- Good organisational skills
- Experience working with a credit management system would be an advantage
Benefits
- Discount scheme
- Bonus and career opportunities
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Manage Sales Office documentation and ensure customer requirements are met in Cluj - Napoca office. Act as SPOC for all documentation matters, ensuring accuracy and timely delivery to customers.
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