Onsite Support Administrator providing technical support for DISA operations and systems migration. Collaborating with users to resolve technical issues and enhance customer satisfaction.
About the role
- Pest Administrator at Rentokil initially managing credit control and administration for pest control customers. Providing high customer service and handling complaints regarding accounts in Dudley, England.
Responsibilities
- Responsible for Credit control and administration for all customers as a part of our Pest Control business
- Providing a high level of customer service to deal with complaints linked to accounts
- Managing Purchase Orders and raising credit notes
- Controlling and monitoring daily query levels
- Highlighting and escalating process gaps
- Handling inbound calls
- Developing good relationships with internal stakeholders
- Any other ad hoc administration duties
- Credit Control of 60 day + debt
Requirements
- Experience in credit control
- Experience in dealing with high-volume inbound calls
- Experience working within a customer service environment
- Ability to work to tight deadlines
- Excellent IT skills including MS Office
- Excellent written and verbal communication skills
- Good organisational skills
- Experience working with a credit management system would be an advantage
Benefits
- Discount scheme
- Bonus and career opportunities
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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