Child Support Case Processing Analyst assisting customers and resolving case issues for the Florida Department of Revenue. Interacting with partners and making decisions based on case information.
About the role
- HR Analyst responsible for implementing human resources strategies and supporting talent management in the organization. Engaging employees in climate and satisfaction surveys along with managing training programs.
Responsibilities
- Implement People and Management strategies developed by corporate, aligned with the company's objectives and goals.
- Act as an internal consultant, providing guidance and support to business areas on people-related and talent management matters.
- Participate in meetings with business areas, identifying needs and proposing People and Management solutions.
- Support the implementation of corporate leadership development programs to strengthen managers' competencies.
- Actively participate in the company's strategic discussions, contributing insights and analyses on the impact of decisions on people and organizational culture.
- Support, promote, and engage employees to participate in climate and satisfaction surveys; identify opportunities to improve people management and co-develop action plans with leadership, including monitoring.
- Alongside unit leadership, identify training and development needs and manage all training programs established by the company.
- Conduct training and development sessions, both in-person and online, for employee development.
- Execute, manage, and monitor the entire onboarding process for newly hired employees to ensure their integration follows the established program.
- Track and analyze performance indicators, proposing corrective actions and improvements to people management processes.
- Foster a culture of feedback and continuous development, promoting recognition and talent retention initiatives.
- Support leaders in mediating conflicts and handling people management situations, seeking solutions that promote harmony and a positive work environment.
- Prepare reports and presentations for senior management, communicating results and proposing strategic actions.
- Assist leaders with workforce sizing and strategy for their teams.
- Responsible for rolling out corporate internal marketing (endomarketing) initiatives and developing targeted activities to address specific unit needs.
- Support and monitor quality of life and mental health programs.
- Implement and monitor organizational management policies across the company.
- Ensure the company culture is communicated and strengthened among employees.
- Oversee the performance evaluation process as well as individual development plans.
- Responsible for People & Management metrics for the unit, conducting critical analyses and action plans when necessary.
- Accountable for internal and external audit processes of the unit.
- Stay up to date on technological advances relevant to the area to support professional development, knowledge sharing, and suggestions for equipment and process improvements, contributing to continuous improvement.
- Be accountable for the quality, reliability, and performance of resources, services, and information produced by tasks under your responsibility.
Requirements
- Bachelor's degree in Business Administration, HR Management, Psychology, or related fields.
- Intermediate knowledge of Microsoft Office.
- Familiarity with quality methodologies and processes.
- Assertive communication skills.
- Strong organizational skills.
Benefits
- Not specified
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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