Maintenance Team Resource Manager responsible for maintenance activities at Reckitt's St. Peters facility. Ensuring operational excellence and minimal disruption to manufacturing through effective resource management and technical expertise.
About the role
- Owner Services Manager facilitating seamless travel for clients in aviation industry. Responsible for flight bookings, communication with owners, and addressing travel-related issues.
Responsibilities
- Provide support directly to owners by email and telephone ensuring that all account requests and concerns are addressed in a timely manner while maintaining a professional and friendly tone
- Handle flight bookings, striving for optimal service of quality and efficiency
- Maintaining an overview of all upcoming flights paying special attention to any operational restrictions (Part 91 & 135)
- Anticipate any issues, conflicts or problems that could impact the owner experience
- Proactively communicate with owners on operational restrictions (e.g. weather restrictions, slots and permits) and provide suitable alternative options if needed
- Maintain timely, factual, and accurate communication with clients on all aspects of their flight to ensure that client expectations are always fully aligned with feasibility
- Addressing potential schedule conflicts for owners’ trips (such as crewing, maintenance, charter rotation, charters, etc.) and clearly communicating them to the aircraft owners
- Adhere to owner contracts to ensure flight bookings align with requests and generate quotes based on agreement terms
- Flight tracking and monitoring of owner flights
- Responsible for taking action and communicating delays, diversions, last-minute changes and other irregularities that may potentially affect the schedule
- Strategic planning and coordination in cooperation with all internal departments that impact owner experience including Operational Control Center, Aircraft Management, In Flight Services, Maintenance, Aircraft Cleaning, and Flight Crew
- Keeping a very organized system of owner profiles and aircraft to anticipate their needs and enhance their experience during planning and onboard experience
- Communicate with catering and transportation vendors the very specific needs of our owners
- If ever an issue arises, the Owner Services Manager is required to troubleshoot in real-time to ensure the owner’s needs are met
- Responsible for logging feedback, delays, and issues within the Case Reporting System
- Tracking receipts and invoices related to owner travel to ensure all charges to the owner are accurate in the final post-flight duties
- Collaborate effectively with internal teams via digital communication tools
Requirements
- Personable with outstanding customer service skills
- Experience in General Aviation or Luxury Hospitality is preferred
- Extreme attention to detail and passionately organized
- Demonstrable proactive problem-solving skills and ability to prioritize workload
- Ability to work efficiently in a time-sensitive environment
- Clear and direct communicator both in writing and orally
- Can work both collaboratively with a team and independently
- Flexibility with schedule as late nights, early mornings and some overtime will be required as needed
- Excellent written and spoken English skills
- Occasional travel may be required
Benefits
- 4/10 work schedule with flexibility to work remotely
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with company matching
- Vacation aligned with office employees
- Continuing education and professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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