Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Remote Team Success Supervisor at Wing Assistant elevating Virtual Assistant performance across various industries. Focused on leading, coaching, and managing a remote team to ensure top-notch client experiences.
Responsibilities
- Manage a team of Virtual Assistants, fostering a positive, productive, and engaging work culture. You’ll ensure each team member understands their goals and has the resources they need to succeed.
- Offer tailored coaching to VAs based on their experience and industry needs. Regularly meet with each VA to discuss performance, set objectives, and provide actionable feedback for growth.
- Attend 2-3 in-person collaborative sessions per week with the core team to strategize, discuss team progress, and plan initiatives that promote continuous improvement in service delivery.
- Leverage your knowledge of various industries to support VAs in delivering industry-specific solutions, addressing diverse client needs, and adapting to new sectors as required.
- Set measurable performance goals, track team progress, and identify areas for improvement. Conduct regular performance evaluations and ensure high standards are consistently met.
- Act as the first point of contact for escalated issues, working to resolve client concerns, mitigate risks, and implement solutions to improve overall team efficiency.
- Encourage VAs to share insights and identify areas for personal and professional development. Develop initiatives that inspire ongoing learning and growth within the team.
Requirements
- Minimum of 3-5 years in a supervisory role with a strong background in managing and coaching remote teams.
- Proven ability to guide and motivate team members, helping them achieve their goals and grow in their roles.
- Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base.
- Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback.
- Experience with remote work tools and platforms (e.g., Discord, Gsuite, Asana), and managing teams across different time zones.
- Availability to participate in in-person meetings with the core team 2-3 times a week.
- Analytical mindset with a proactive approach to addressing challenges and improving team processes.
Benefits
- People-focused company with a culture centered on community and personal growth
- Ability to network with executives at one of the fastest-growing companies in the US
- Opportunity to obtain knowledge about many industries simultaneously
- Remote work-friendly
- Avenues for rapid promotion & salary increases as the company scales
- Be a part of an early growing customer success team at an early stage, high-growth company
- Competitive compensation
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