Director of Sales Operations responsible for leading a team and driving seller productivity at Wolters Kluwer. Partnering with cross - functional teams to optimize processes and achieve revenue targets.
About the role
- Operations Specialist managing 3rd Party Domestic Replenishment and Hot Market/Event Manufacturing. Focusing on accurate order execution, vendor coordination, and reporting to ensure seamless event activations.
Responsibilities
- Execute daily order management and operational tasks for Replenishment and Hot Market/Event production.
- Support vendor onboarding, data collection, and compliance tracking.
- Partner with internal teams (Sales, Planning, Merchandising, Inventory, Logistics) to ensure order flow accuracy.
- Track and update reports on KPIs (Key Performance Indicators) including OTIF (On-Time In Full), SLA (Service Level Agreements), and vendor scorecards.
- Identify and escalate potential bottlenecks or risks to managers for resolution.
- Support calendar management and ensure adherence to deadlines and operational milestones for replenishment, Hot Market, and event execution.
- Travel to key markets and facilities to oversee on-the-ground operations, resolve issues in real time, and ensure seamless execution and partner accountability.
- Support other business needs, initiatives, and priorities as required to ensure organizational success.
Requirements
- 1–3 years of experience in operations, supply chain, logistics, or production support.
- Strong attention to detail and ability to work in a fast-paced, deadline-driven environment.
- Familiarity with vendor communication, reporting, or compliance tracking.
- Proficiency in Excel/Google Sheets; experience with reporting tools preferred.
- Strong organizational and communication skills.
- Bachelor’s degree preferred or equivalent work experience.
- Ability to travel up to 25% to support vendors, events, and onsite execution.
- Advanced proficiency in Microsoft Excel (pivot tables, lookups, conditional formulas) and the Microsoft 365 suite (Outlook, Teams, PowerPoint, SharePoint), with the ability to build and maintain clear operational reports/dashboards to drive decisions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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