Commercial Operations Manager leading software sales planning processes across APAC regions for global technology leader Rockwell Automation. Driving strategy, forecasting, and partner collaboration to enhance sales performance.
About the role
- Operations Manager at Snorkel AI managing and optimizing operational processes for delivering exceptional results. Leveraging data and cross-functional collaboration to drive efficiency in a dynamic environment.
Responsibilities
- Build and refine ticketing processes to streamline operations and improve response times
- Design and implement automated form processes that reduce manual work and improve data collection
- Create automated email workflows to enhance communication and operational efficiency
- Develop custom queries to extract actionable insights from operational data
- Leverage Zapier, Airtable, and other no-code/low-code tools to connect systems and automate workflows
- Design scalable data workflows that leverage internal tools, external vendors, and various pieces of automation
- Drive faster decision-making abilities for the team by exposing key insights from within the process
- Maximize marketplace efficiency and work with cross-functional partners to raise issues and implement corrective actions
- Partner with teams across the organization to identify operational bottlenecks and implement solutions
- Manage external partnerships and be a point of contact for them in resolving issues
Requirements
- 3+ years of experience in operations, project management, or related roles
- Proven track record of building and optimizing operational processes from the ground up
- Strong analytical skills with experience creating queries and extracting insights from data
- Excellent project management abilities with attention to detail and follow-through
- Experience with process automation tools (e.g., Zapier, Make, or similar platforms)
- Proficiency with collaboration and database tools (Airtable experience a plus)
- Strong communication skills and ability to work effectively with cross-functional teams
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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