Operations Consultant ensuring quality operations in stores via performance indicators and support for franchisees. Key role for brand success at Arcca group.
Responsibilities
Monitor store performance (targets, sales, COGS, eNPS, P&L, among others), proposing improvement plans
Conduct operational visits and audits, completing checklists and leading follow-up meetings
Onboard and train Franchisees, Managers and Supervisors on Amélie and Juliette processes
Ensure compliance with the network's operational routines and standards
Provide consultative support to stores, acting as a bridge between the field and the franchisor
Prepare reports, KPIs and action plans to support management.
Requirements
High school diploma (minimum)
Must reside in the city of Rio de Janeiro, RJ
Knowledge of process management, store operations and food handling best practices
Strong analytical skills and attention to detail
Assertive communication, leadership and a consultative mindset
Positive energy, proactivity and a focus on quality.
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