Operations Analyst supporting various operational functions in Payments & FX team at Sokin. Involves transaction reconciliation, onboarding customers, and managing chargeback disputes.
Responsibilities
Support the day-to-day activities across various operational functions
Perform daily reconciliations of payment transactions across multiple channels and currencies
Investigate and resolve reconciliation discrepancies in a timely and accurate manner
Process manual credit adjustments as required
Monitor and manage account blocks or restrictions, ensuring accurate documentation and resolution
Work with internal teams (compliance, risk, product) to identify and resolve root causes of account-related issues
Handle chargeback and dispute cases across all payment methods
Liaise with partners and networks to gather evidence and respond to disputes within set timeframes
Maintain accurate records for audit and compliance purposes
Support both automated and manual onboarding processes via the back-office platform
Review and process onboarding cases requiring manual intervention
Identify areas for operational efficiency and provide suggestions for automation or improvement
Collaborate with cross-functional teams to ensure smooth implementation of process changes
Requirements
Previous experience in payments operations, with a focus on reconciliation, disputes, or customer onboarding
Familiarity with payment methods such as FX Payments, Pay by Link, Embedded Finance, SEPA, CHAPS, and Faster Payments
Strong analytical and problem-solving skills with excellent attention to detail
Ability to work effectively in a fast-paced and regulated environment
Competence using operational tools, back-office systems, and spreadsheets (Excel or Google Sheets)
Understanding of compliance and regulatory requirements related to payments (desirable)
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