Perform care management within the scope of licensure for members with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans
Conduct assessments to identify individual needs and create specific care management plans
Implement care plans by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements
Coordinate internal and external resources to meet identified needs
Monitor and evaluate effectiveness of care management plans and modify as necessary
Interface with Medical Directors and Physician Advisors on development of care management treatment plans
Assist in problem solving with providers, claims, or service issues
Perform duties telephonically
Work virtually full-time with required in-person training sessions and proximity to Indianapolis office
Requirements
Requires BA/BS in a health related field
Minimum of 3 years of relative clinical experience
Or any combination of education and experience which would provide an equivalent background
Current, unrestricted RN license in applicable state(s) required
Multi-state licensure required if providing services in multiple states
Case Management experience preferred
Certification as a Case Manager preferred
Minimum 3 years experience in acute care setting preferred
Managed Care experience preferred
Ability to talk and type at the same time
Demonstrate critical thinking skills when interacting with members
Strong computer skills (including Microsoft Office) and/or ability to learn new computer programs/systems/software quickly
Ability to manage, review and respond to emails/instant messages in a timely fashion
Strong organization and time management skills with the ability to work independently
Must live within a reasonable distance of the Indianapolis, Indiana office or be able to commute as required by policy
May be required to be vaccinated against COVID-19 and Influenza for certain patient/member-facing roles
Benefits
merit increases
paid holidays
Paid Time Off
incentive bonus programs (unless covered by a collective bargaining agreement)
Senior Manager of FFIO Global Product Solutions at Fidelity, supporting investment operations and enhancing customer experience through collaboration. Involves executing portfolio launches and managing fund operations.
IT Audit Senior Manager providing audit and advisory services to manage risk and improve performance at Fidelity. Engage with technology and business operations to enhance internal controls and audit effectiveness.
Manager of End User Services overseeing IT services for HP, ensuring operational excellence and driving modernization efforts. Leading a global team while managing vendor relations and strategy.
Solution Manager managing IT strategies and digital transformation initiatives at HP. Leading cross - functional teams to enhance system interoperability and innovate business processes.
Global Logistics Parcel Manager at HP guiding complex supply chain sub - categories and executing sourcing strategies aligned with organizational goals. Collaborating with teams to optimize supplier selection and contract management.
Business Continuity Manager managing crisis events with a focus on compliance and resilience at PNC. Overseeing a team, developing plans, and collaborating with leaders for effective responses.
Patient Access Manager at Essentia Health overseeing daily operations and patient access processes. Ensuring quality care and adequate staffing for assigned department activities.
Credit Portfolio Manager managing an assigned portfolio of Business Banking and Small Business Banking loans. Responsibilities include analyzing financial statements and collaborating with Relationship Officers for portfolio management.
Senior Manager leading strategy and performance for offline media channels at Sleep Number. Focused on driving demand and business growth through effective media spend.