IT Operations Engineer managing Microsoft environments and related systems. Focus on installation, configuration, troubleshooting, and development of modern IT infrastructures.
About the role
- Meter System Engineer supporting smart grid metering solutions at Landis+Gyr. Responsible for training, configuration, and customer support in technical applications.
Responsibilities
- Responsible for supporting the technical application of all the Company products
- Serves as the field expert and liaison for smart grid metering
- Meter and product training, meter configuration coordination and metering related trouble shooting and issue resolution
- Develops positive customer relationships through proactive customer management while providing guidance to customers in implementation, operation, training and problem resolution
- Interfaces with utilities, distributors, agents, deployment teams and managed service programs to ensure the utility custom requirements are obtained and configured into the manufacturing process
- Provides technical expertise and information to sales for customers and prospects on system configurations, use, operation and features with emphasis on “industry best practices” to maximize the value of Company solutions
- Provides detailed information and coordinates with internal Company support teams to resolve customer issues
- Develop understanding of product strengths and weaknesses as they pertain to market requirements
- Attends trade shows and regional metering schools to conduct technical presentations in large group session
- Maintains up-to-date awareness of industry activities, trends and regulatory issues
- Technically position Landis+Gyr for all products
- Contribute to development and delivery of technical sales presentations to prospective and/or existing customers
- Schedules and attends customer wellness visits
- Supports and adheres to Company’s core values
- Performs other duties or responsibilities as assigned or required
- Supports and adheres to Company’s Code of Conduct and Ethics Policy
- Represents Company in a positive, professional manner when working with both internal and external customers
Requirements
- Bachelor's Degree
- 2+ to 5 years of experience
- 3 to 5 years successful performance in a customer service or technical support related position in an electronic technology related field
- Four-year degree from an accredited college and/or university is preferred
- Five years of proven technical sales and/or technical support position in the electrical industry
- Experience with utility operations, AMR operations, is a plus
- Must have excellent computer skills including the ability to utilize Excel, Word, Outlook and CRM systems
- Bilingual French/English is not required but is extremely helpful
- Must have a valid driver’s license
Benefits
- medical, dental and vision coverage
- life insurance
- 401(k)-retirement plan featuring a generous company match incentive
- three (3) weeks of Paid Time Off (PTO)
- eleven (11) paid holidays
- tuition reimbursement program
- optional pet insurance
- supplemental medical coverage
- host of other perks to ensure the health, wellness, and enrichment of our team members
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