Lead, design, implement and monitor process improvement initiatives with a primary focus on customer insights, sales efficiencies and sales effectiveness for Business Banking
Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives
Resolve complex problems where expertise is required to interpret against policies, guidelines or processes
Create and maintain formal process documents and document processes and projects
Collaborate on larger initiatives, including representing the department on broader change control forums
Requirements
At least 2 years of Process Management experience
At least 1 year of Google Suite experience
Bachelor’s Degree (Preferred)
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (Preferred)
At least 1 year of experience in Banking or Business Banking (Preferred)
At least 2 years of Sales Process Management experience (Preferred)
Benefits
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
remote work options
Job title
Manager, Process Management – Banker Efficiency & Effectiveness
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