Hybrid Manager, Payee Communications

at Zelis

• Job title: Manager, Payee Communications
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $95,000 - $127,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, St Petersburg, United States

About the role

• Manager of Payee Communications Operations at Zelis responsible for client communication strategies. Fostering seamless execution and enhancing Payee (Provider) experience through standardized processes.

Responsibilities

• Develop and implement a communications strategy that aligns with the organization’s goals and enhances Payee (Provider) experience
• Standardizing processes so communications are timely, consistent, and on brand.
• Create documentation and training so that stakeholders are aware of Zelis’ policies on Payee Communications
• Support for execution of communications campaigns (e.g., updating user-facing portals, implementing email communication, print production)
• Analytics capabilities to support, maintain, and query our Payee database
• Support product development, AI, and automation/self-service initiatives to ensure alignment with Payee Communication strategy
• Coordinate real-time communications during outages, emergencies, or critical events, ensuring alignment and updates across key stakeholders
• Act as “Voice of the Payee” and review marketing/communication materials to ensure clarity and consistency in messaging
• Create internal communications and talking points to support client-facing teams with messaging and elevate the overall client experience.
• Respond or help to build responses to Payee client questions and requests in certain situations.
• Identify and address client needs and pain points (e.g., voice of the Payee in externally facing training documentation)
• Collaborate with Marketing, Sales, and BU leadership to create campaigns around impactful initiatives and ensure alignment of messaging.
• Monitor and analyze communications effectiveness and responses to continually improve content and applicability.

Requirements

• Bachelor’s degree or equivalent experience required
• 5+ years of experience in communications operations, preferably in technology or a modern, fast-paced corporate environment.
• Ability to query databases, including SQL, for marketing analytics
• Strong writing, formatting, and editing skills.
• Ability to take complex situations and describe or explain them to non-technical audiences.
• Proficiency in Microsoft applications for communications.
• Proven visual design skills, including adapting content across various platforms.
• Strong project management and organizational skills.
• Strong relationship building, emotional intelligence and influencing.
• Ability to handle multiple priorities, and to interact with various audiences and organizations.

Benefits

• 401k plan with employer match
• Flexible paid time off
• Holidays
• Parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage