Hybrid Manager, Payee Communications

Posted 3 weeks ago

Apply now

About the role

  • Develop and implement a communications strategy that aligns with the organization’s goals and enhances Payee (Provider) experience
  • Standardizing processes so communications are timely, consistent, and on brand.
  • Create documentation and training so that stakeholders are aware of Zelis’ policies on Payee Communications
  • Support for execution of communications campaigns (e.g., updating user-facing portals, implementing email communication, print production)
  • Analytics capabilities to support, maintain, and query our Payee database
  • Support product development, AI, and automation/self-service initiatives to ensure alignment with Payee Communication strategy
  • Coordinate real-time communications during outages, emergencies, or critical events, ensuring alignment and updates across key stakeholders
  • Act as “Voice of the Payee” and review marketing/communication materials to ensure clarity and consistency in messaging
  • Create internal communications and talking points to support client-facing teams with messaging and elevate the overall client experience.
  • Respond or help to build responses to Payee client questions and requests in certain situations.
  • Identify and address client needs and pain points (e.g., voice of the Payee in externally facing training documentation)
  • Collaborate with Marketing, Sales, and BU leadership to create campaigns around impactful initiatives and ensure alignment of messaging.
  • Monitor and analyze communications effectiveness and responses to continually improve content and applicability.

Requirements

  • Bachelor’s degree or equivalent experience required
  • 5+ years of experience in communications operations, preferably in technology or a modern, fast-paced corporate environment.
  • Ability to query databases, including SQL, for marketing analytics
  • Strong writing, formatting, and editing skills.
  • Ability to take complex situations and describe or explain them to non-technical audiences.
  • Proficiency in Microsoft applications for communications.
  • Proven visual design skills, including adapting content across various platforms.
  • Strong project management and organizational skills.
  • Strong relationship building, emotional intelligence and influencing.
  • Ability to handle multiple priorities, and to interact with various audiences and organizations.

Benefits

  • 401k plan with employer match
  • Flexible paid time off
  • Holidays
  • Parental leaves
  • Life and disability insurance
  • Health benefits including medical, dental, vision, and prescription drug coverage

Job title

Manager, Payee Communications

Job type

Experience level

Mid levelSenior

Salary

$95,000 - $127,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job