Hybrid Manager, Field Support Engineering

Posted 2 weeks ago

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About the role

  • Ensure customer satisfaction: Responsible for delivering services in accordance with service definitions and Service Level Agreements (SLAs)
  • Disciplinary leadership: Lead a nationwide team
  • Collaboration: Work directly with the Senior Manager, Field Support Engineering
  • Development: Continuously develop the Field Support organization
  • Efficiency improvement: Increase the efficiency of your area’s key performance indicators
  • Cooperation: Proactively and cooperatively work with vendors and partners
  • Establish frameworks: Ensure administrative and technical frameworks for Field Support Engineers
  • Implement objectives: Execute the goals of Support Service & Managed Service and ensure their compliance
  • Analyze reports: Create and analyze reports with the goal of driving continuous improvements

Requirements

  • Proven experience leading a service team and/or a related function
  • Proven experience in customer engagement at a senior/executive level
  • University degree or equivalent in Information Technology, Business Administration, or a related field
  • ITIL certification
  • Business-fluent German and English (spoken and written)

Benefits

  • Health insurance
  • Retirement plan
  • Flexible working hours
  • Paid time off
  • Professional development opportunities

Job title

Manager, Field Support Engineering

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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