Road Mechanic performing preventive maintenance at customer locations for a growing rental company. Working on various equipment and developing new skills within a safety - focused team.
About the role
- Manager Field Support Engineering responsible for customer satisfaction and team leadership in Germany. Focusing on continuous improvement of service delivery and operational efficiency.
Responsibilities
- Ensure customer satisfaction: Responsible for delivering services in accordance with service definitions and Service Level Agreements (SLAs)
- Disciplinary leadership: Lead a nationwide team
- Collaboration: Work directly with the Senior Manager, Field Support Engineering
- Development: Continuously develop the Field Support organization
- Efficiency improvement: Increase the efficiency of your area’s key performance indicators
- Cooperation: Proactively and cooperatively work with vendors and partners
- Establish frameworks: Ensure administrative and technical frameworks for Field Support Engineers
- Implement objectives: Execute the goals of Support Service & Managed Service and ensure their compliance
- Analyze reports: Create and analyze reports with the goal of driving continuous improvements
Requirements
- Proven experience leading a service team and/or a related function
- Proven experience in customer engagement at a senior/executive level
- University degree or equivalent in Information Technology, Business Administration, or a related field
- ITIL certification
- Business-fluent German and English (spoken and written)
Benefits
- Health insurance
- Retirement plan
- Flexible working hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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