Hybrid Manager, Analytics – Customer

Posted last month

Apply now

About the role

  • Lead and mentor a team of analysts focused on customer analytics, fostering collaboration, professional growth, and analytical excellence.
  • Drive scalable solutions for customer-facing analytics while balancing the need for fast, responsive insights that directly support high-stakes client conversations.
  • Partner closely with Customer Success, Sales, Marketing, and other GTM teams to understand their analytical needs, build trust, and ensure insights resonate with stakeholders.
  • Translate complex analyses into clear, compelling narratives that influence decision-making and drive action.
  • Ensure analytics deliverables are robust, repeatable, and aligned with enterprise data standards, while maintaining flexibility for urgent, one-off needs.
  • Collaborate with Analytics Engineering and Data teams to build sustainable data pipelines, dashboards, and reporting structures that scale across the customer base.
  • Act as a thought partner to stakeholders, balancing short-term asks with long-term priorities and helping the organization mature in its use of customer analytics.

Requirements

  • 6–8 years of experience in analytics, with at least 3 years in customer or GTM analytics roles.
  • Proven ability to deliver actionable insights that resonate with business leaders and customer-facing teams.
  • Demonstrated empathy for the fast-paced nature of customer analytics, while advocating for scalable, sustainable solutions.
  • Strong communication and storytelling skills, with experience presenting to diverse stakeholders including executives and client-facing teams.
  • Fluency in SQL and strong experience with data visualization tools (e.g., Tableau, Looker, Power BI).
  • Solid understanding of modern data architectures, data modeling, and pipelines, with experience collaborating with Analytics Engineering or Data Engineering.
  • Ability to balance strategic projects with ad hoc, time-sensitive analyses.
  • Experience mentoring or managing analysts, with a focus on developing both technical and stakeholder-facing skills.

Benefits

  • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
  • Employer-covered health, dental, and insurance plan options.
  • Stock options
  • Whole-self care through wellness partnerships
  • Hybrid work, in office meals, and work together days
  • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
  • Annual professional development stipend and access to a personal career coach through Maven for Mavens
  • 401K matching for US-based employees, with immediate vesting

Job title

Manager, Analytics – Customer

Job type

Experience level

Mid levelSenior

Salary

$179,000 - $210,000 per year

Degree requirement

No Education Requirement

Tech skills

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job