Lead and mentor a team of analysts focused on customer analytics, fostering collaboration, professional growth, and analytical excellence.
Drive scalable solutions for customer-facing analytics while balancing the need for fast, responsive insights that directly support high-stakes client conversations.
Partner closely with Customer Success, Sales, Marketing, and other GTM teams to understand their analytical needs, build trust, and ensure insights resonate with stakeholders.
Translate complex analyses into clear, compelling narratives that influence decision-making and drive action.
Ensure analytics deliverables are robust, repeatable, and aligned with enterprise data standards, while maintaining flexibility for urgent, one-off needs.
Collaborate with Analytics Engineering and Data teams to build sustainable data pipelines, dashboards, and reporting structures that scale across the customer base.
Act as a thought partner to stakeholders, balancing short-term asks with long-term priorities and helping the organization mature in its use of customer analytics.
Requirements
6–8 years of experience in analytics, with at least 3 years in customer or GTM analytics roles.
Proven ability to deliver actionable insights that resonate with business leaders and customer-facing teams.
Demonstrated empathy for the fast-paced nature of customer analytics, while advocating for scalable, sustainable solutions.
Strong communication and storytelling skills, with experience presenting to diverse stakeholders including executives and client-facing teams.
Fluency in SQL and strong experience with data visualization tools (e.g., Tableau, Looker, Power BI).
Solid understanding of modern data architectures, data modeling, and pipelines, with experience collaborating with Analytics Engineering or Data Engineering.
Ability to balance strategic projects with ad hoc, time-sensitive analyses.
Experience mentoring or managing analysts, with a focus on developing both technical and stakeholder-facing skills.
Benefits
Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
Employer-covered health, dental, and insurance plan options.
Stock options
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting
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