BI
BirlasoftArchitect
Join Birlasoft as an AIOps and Automation Specialist. Implement Agentic AI solutions to enhance IT operations and drive automation initiatives.
About the role
- Collaborate directly with clients to capture their requirements and design the appropriate managed service solutions to meet their business challenges
- Clearly articulate the business value of service designs through client meetings and produce detailed, clear and concise client facing documentation
- Build and maintain great relationships with clients, prospects and internal stakeholders, acting as a trusted technical solutions advisor / advocate for clients
- Develop and own operational support requirements and service acceptance criteria for new technologies in Natilik’s portfolio
- Design and define current, transition and future operating models for clients that align with ITIL, SIAM and other governance frameworks
- Work alongside internal stakeholders and clients on commercial elements such as pricing of proposed services in both renewal and tender processes
- Support the continual development of managed service solutions and packages as the wider solution portfolio evolves
- Conduct workshops with clients, demonstrating business value of proposed solutions
- Collaborate with solution architects, service owners, process leads, and third-party partners to ensure architectural alignment and adoption
- Influence decision-making by articulating the value and impact of architectural choices on service outcomes
Requirements
- Eligible to obtain security clearance
- Proven experience as a Service Architect, Service Designer, or Service Lead within a Managed Service Provider or other complex IT delivery environments
- Operational understanding of service supply chains and the IT service environment
- Strong working knowledge of ITIL in managed service environments (minimum ITIL v3/v4 Foundation; Intermediate or Expert level desirable)
- Ability to map services across layers, front-stage (client-facing), backstage (supporting processes) and systems
- Understanding of relevant tooling solutions within the MSP space relevant to service creation
- Experience or familiarity with ITSM service toolsets such as ServiceNow, Halo, Manage Engine, JIRA, Remedy, or equivalent
- Ability to build and maintain relationships across key stakeholders of varying levels from IT analysts to CxO
- Excellent communication skills; listen, understand and clearly capture client requirements
- Strong team player who enjoys working alongside others
- Clearly articulate operating models, service solutions and business value through proposal documentation and presentations
- Willingness to learn
- Attention to detail
- Numerate
- Analysis and Diagnosis
- Report creation
- Negotiation skills
Benefits
- 25 days annual leave (+ bank holidays) rising with tenure
- Quarterly Awards and Bonuses
- Flexible Working Policy
- Competitive pension scheme
- Access to Financial Wellness support
- Industry-leading home working and mobility technology
- Private Medical Insurance
- Company shares (available after One year tenure)
- Medicash (Cashback Scheme)
- Retail discounts via Medicash
- Access to EAP scheme for you and your household
- Vehicle lease salary sacrifice scheme (available after One year tenure)
- Cycle to Work Scheme
- Annual paid volunteering day
- Enhanced parental leave
- Access to funding for additional qualifications and courses
- Access to paid study leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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