Underwriting Assistant supporting underwriting operations at Sompo International. Providing support and customer service within multinational integrated teams.
About the role
- Loan Underwriting Manager overseeing underwriting activities and staff in the Underwriting Department. Ensuring workflow, turnaround, and quality monitoring meet established SLA targets.
Responsibilities
- Supervises the overall activities in the Underwriting Department
- Oversees daily underwriting activities, including workflow, turnaround, productivity and quality monitoring
- Ensures 48 hour turn time SLA is met
- Acts as an advisor to production and operations staff to ensure team goals are met
- Helps with the selection process and orientation of new staff members
- Supports Loan operations in whatever capacity needed
- Provides exceptional customer service, congruent with WOW! Philosophies to customers, vendors and other institutions
- Demonstrates sound judgment conveying departmental policies and procedures
- Conducts monthly underwriting staff meeting and individual one on one monthly meetings with underwriters
- Supports Operations Director with delegation program
- Performs other duties as may be assigned
Requirements
- Bachelor’s Degree or work experience equivalent to Bachelor's degree required
- FHA DE a must
- VA LAPP a must
- 10+ Years of related experience
- In-depth knowledge and understanding of bank operations, department policies, procedures, products, services, systems and applications
- Proven ability to interact with all TD Bank and departmental customers
- Excellent oral and written communication skills
- Excellent PC skills and familiarity with standard office equipment
- Ability to work in a fast-paced, dynamic environment a must
- Detail-oriented, self-motivated and has excellent customer service skills
- Excellent interpersonal skills
- Proven supervisory experience, organizational, analytical and decision-making skills
- In-depth knowledge of accounting
- Flexibility in adjusting priorities
- Proven ability to pro-actively manage workflow
- Desktop Underwriter and Loan Product Advisor experience preferred
- Portfolio product experience preferred
- Experience with non-confirming/jumbo/Freddie Mae/Freddie Mac loans preferred
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
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