Sr. Analyst supporting strategic initiatives at GM, shaping enterprise - wide strategies for transformation. Collaborating internally and externally to drive business insights and recommendations.
About the role
- Loan Servicing Analyst role focused on customer service for Celtic Bank's loan servicing. Handling inquiries, maintaining professionalism, and ensuring compliance with bank policies and regulations.
Responsibilities
- Provide superior customer service with timely responses and accurate information.
- Receive and respond to all incoming customer service-related matters, some examples of which may include balance inquiries and payment history; documentation requests; address changes; calculation of payoff quotes or amortization schedules; creation of memorandums and inter-departmental communication.
- Attend trainings to learn policies, procedures, loan products and types. Gain an understanding of the SBA, Celtic Bank departments, and SBA lending.
- Review, organize, and distribute all departmental mail including mail for service contractors and sponsors.
- Ability to maintain a great attitude and professional disposition with both internal and external parties, especially while handling deadlines, delays, and setbacks.
- Perform other duties as assigned.
Requirements
- Previous office experience and/or banking experience is strongly preferred.
- Detail oriented with the ability to communicate effectively with customers via phone and email.
- Outgoing personality with the ability to properly resolve customer concerns.
- Technical skills - including but not limited to Microsoft Office, internet, and SharePoint/OneDrive.
- Ability to learn quickly, adapt to new processes, and work in a collaborative environment.
- Ability to establish and maintain effective work relationships.
- Undergraduate degree preferred, but not required.
Benefits
- Medical, dental, vision
- 401(k) with employer match
- Life and long-term disability coverage
- HSA and FSA plans
- Holidays and paid time off requests
- Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Lead pricing strategy and governance at Banco Agrícola. Develop pricing models and ensure alignment with corporate goals while optimizing processes and integrating cross - departmental operations.
Card Fraud Analyst focusing on acquiring - side card fraud in a Lagos - based fintech startup. Engage in fraud analysis, prevention, and collaboration for an impactful product.
Quality Analyst supporting the implementation of IT management systems at SONDA. Mapping processes and analyzing performance indicators in a hybrid work environment.
Laboratory Assistant preparing samples for analysis in the dairy and animal feed sectors. Engaging in inventory management within a modern laboratory setting in Veghel.
Senior Application Analyst at Bank Frick managing Olympic Core Banking systems and data management. Collaborating with internal teams and stakeholders for application engineering and release management.
Compensation Analyst III managing administration of salary compensation and job evaluations for GEICO. Developing reports and supporting corporate function needs with strategic compensation planning.
Junior Transaction Monitoring Analyst assessing financial alerts at LYNX in Amsterdam. Involving customer analysis, transaction checks, and ensuring compliance in finance.
BCBA providing ABA therapy for children on the autism spectrum, focusing on expert treatment and innovative techniques. Work in daycare, in - home, or clinic settings with flexible hours.
Senior Analyst in analytics & intelligence focusing on healthcare datasets and statistical models. Collaborating with teams to deliver key business insights at Roche.