Intern role within the Corporate Aviation function, supporting operations and administrative tasks. Opportunity to gain experience while ensuring safe transport of personnel in the company's aviation operations.
About the role
- Loan Operations Process Owner responsible for analyzing system errors and improving client experience at QCR Holdings, Inc. Working to enhance operational excellence while ensuring regulatory compliance in lending operations.
Responsibilities
- Serve as an expert on operational processes, the core banking system, and related applications, including transaction processing, loan servicing, product knowledge, and payment processing.
- Manage and maintain an array of lending software, ensuring optimal performance.
- Research, respond to, and resolve issues, managing and tracking reports for audit, risk management, and compliance purposes.
- Conduct time studies to assess capacity requirements and efficiency of various operational processes within the loan operations team.
- Regularly review and evaluate process performance both within operations and across interconnected business units.
- Develop and facilitate process improvement plans; collaborate with senior management to identify process gaps and opportunities for enhancement, and present recommendations to the leadership team.
- Act as a liaison during operations audits and examinations, providing detailed explanations of processes, delivering required reports, and performing system queries as needed.
- Conduct, and oversee system release testing and training, offering feedback to ensure successful implementation.
- Lead merger and acquisition activities related to operational functions, including product and data mapping, analysis, and system testing.
- Act as a subject matter expert on projects affecting operational processes.
- Manage inter-departmental projects related to operational processes, ensuring effective coordination and execution.
- Escalate any significant issues with widespread implications as a system expert.
- Serve as a key liaison between Operations and other QCRH charter teams, facilitating effective communication and collaboration.
- Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations.
- Research and resolve system issues reported by business partners in a timely manner.
- Promote user adoption of new or enhanced system features and respond as needed to improve adoption rates through additional training, communication, system modification, or other resources.
- Provides training, guidance, and support on various systems to business stakeholders.
- Comply with all company or regulatory policies, procedures and requirements applicable to this position.
- Foster and preserve a culture of inclusion.
- Additional duties and responsibilities may be required to support the company’s mission, vision and values.
Requirements
- Bachelor’s degree in business or related field.
- Minimum five years of relevant experience in lending operations.
- Five years + in project or product management; PMP Certification desired.
- Sound judgment and keen sense of urgency and initiative.
- Involve process improvements, system maximization strategy/monitoring, data analytics, capacity modeling and overall process improvement of the loan operations team.
- Effectively prioritize and execute tasks while managing multiple assignments.
- Rapidly adapts to changing information, conditions and/or unexpected obstacles.
- Demonstrated strong analytical and problem-solving skills.
- Ability to work collaboratively with others, including peers, management, and subordinates.
Benefits
- Health
- Dental
- Vision
- Life Insurance
- Disability Insurance
- FSA
- HSA
- 401K
- Employee Stock Purchase Plan
- Paid Time Off
- Paid Holidays
- additional Voluntary Supplemental Insurance
Job title
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