About the role

Lead Service Engineer at Highland Electric Fleets, overseeing EV maintenance and technician support. Ensuring electric vehicles and chargers operate correctly for school districts.

Responsibilities

Apply maintenance KPI metric reporting such as PM compliance, Labor Utilization, and CPMs to drive overall uptime and reduce operational cost
Represent the company at customer locations with the highest standards of professional conduct
Coordinate, manage and serve as first escalation point for technician staff
Provide repair and maintenance assistance to junior technician staff
Retain a clean and safe work environment and brings any unsafe practices or conditions to management
Diagnose malfunctions and perform electric vehicle and charger repairs (e.g. adjust/test steering, electrical, cooling, lubricating, braking systems, drive trains, suspensions, power steering units, etc.) and related assigned duties within qualification level, in accordance with all relevant Federal, State/Provincial and local guidelines and requirements. Test-drives vehicles to ensure repair resolved
Maintain detailed and timely documentation for troubleshooting and repairs, records time and materials used for each assignment in asset management platform
Assist in managing of external support vendors to follow up and document repairs being made to Highland’s assets
Perform road calls and on the road repairs as assigned.
Undergo electric vehicle and charger OEM and internal trainings
Oversees inventory within a given area or responsibility including both stationary and mobile inventory sites hosted by Field Service Technician I’s
Duties as assigned

Minimum of 5+ years Electrician, Electric Vehicle, or Medium/Heavy duty truck Fleet repair experience
2 years Supervisory or Lead experience, preferably in a multisite environment
Advanced Diagnostic, Electrical, and AC skills required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Natural initiative to work autonomously
Independent problem solving skills
Ability to manage, lead and support technician staff
Effective written and verbal communication skills with customers, team members and department leadership
Possess the recommended tools for a Medium Duty technician as well as electrical diagnostics tooling
Flexibility to work bus depot hours (early morning to afternoon) and weekends (when on scheduled shift)
Clean Driving Record is required
Requirements within 12 months of employment: Commercial Driver’s License Required / Minimum 3 ASE certifications required (bonus compensation available if greater)/ Minimum of 4 OEM Certifications required (bonus compensation available if greater)
Knowledge of MS Suite products