Fraud Operations Senior Manager at Citi managing teams to minimize fraud impact. Lead fraud loss strategies, support portfolio management, and ensure team performance.
About the role
- Senior GSOC Analyst leading a dedicated team in a Global Security Operations Center for a Fortune 500 client. Providing tactical intelligence support and overseeing team development.
Responsibilities
- Provide new ideas and actionable items to the client’s GSOC Lead on how to improve and grow the GSOC program.
- Continue to develop and refine current standing projects within team, i.e. Regional Intel Reports, STAs, other products that will directly benefit the client team with minimal guidance from client or managers.
- Collaborate with the new manager to identify, test, and implement new tools and technology as is appropriate to drive the team forward.
- Oversee the scheduling and needs of the Analyst team to ensure the success of the team.
- Identify new opportunities to support the GSOC analysts, allowing the team to develop stronger skillsets and grow within the GSOC.
- Empower the Analysts to provide new ideas for the program.
- Oversee the development of the team to help them grow in the GSOC.
- Identify geopolitical events impacting Client employees, events, and facilities, and provide intermittent and appropriate notifications to the Global Security Intelligence Team.
- Continuously utilize open-source intelligence techniques (OSINT) to identify security risks which have the potential to affect Client personnel, assets, and reputation.
- Primary security center for receiving the reporting of incidents involving company personnel/assets and initiating notification to the appropriate response personnel.
- Assess security issues or emergency situations suitably. Interacting routinely with employees, executives, and contractors.
- Providing security-related support to internal customers.
- Handling sensitive and confidential information with limited supervision.
- Conduct regular check-ins, provide coaching and feedback, manage performance reviews and improvement plans, and support career development.
- Serve as the main liaison between team members and ECS Service Delivery, ensuring timely updates and support for client deliverables.
- Participate in hiring processes, collaborate with Talent Acquisition, and ensure team alignment with client expectations.
- Lead onboarding tasks (e.g., scheduling, equipment, success plans) and manage offboarding logistics.
- Manage team schedules, approve PTO, ensure timesheet compliance, and maintain service continuity.
Requirements
- Bachelor’s Degree in Security Management, Political Science, or Business Management.
- 2-4+ years’ experience working in a Security Operations Center or Risk Assessment Center.
- Experience leading a team and providing direct feedback to other analysts a plus.
- Possesses geopolitical awareness, knowledge of global events, and cultural sensitivity.
- Ability to proactively find and fix issues within products and the team without direct guidance from your manager or client.
- Proficient in Microsoft Office Suite.
- Experience using open-source intelligence techniques (OSINT).
- Examination and critical thinking skills for recognizing, accumulating, and evaluating data to identify rational and actionable decisions.
- Ability and willingness to work various shift including weekends and holidays and overtime, when necessary.
- Ability to maintain strict confidentiality of company related matters.
- Possess the ability to understand and interpret the security policies, procedures, and guidelines.
- Demonstrate developed interpersonal skills with focus on customer orientation.
- Ability to perform under stressful and/or demanding situations.
Benefits
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
- We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
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