Digital Channel & User Experience Specialist enhancing customer experience across postal service channels. Supporting accessibility compliance and optimizing customer interaction processes in postal services.
About the role
- Lead Designer shaping user experience for logistics platform at Outpost. Collaborate with cross-functional teams and define design principles and best practices in a dynamic environment.
Responsibilities
- Define and execute the overall user experience strategy for the platform, ensuring it aligns with business goals and user needs. You will be a key decision-maker in shaping the product’s design direction.
- Craft powerful yet efficient and visually appealing web and mobile experiences and ensure a seamless, intuitive user experience. You will be responsible for creating and maintaining design systems and establishing a cohesive visual identity.
- Champion user research and testing, conducting interviews, surveys, and usability tests to inform design decisions. Advocate for the end user while balancing business needs and technical feasibility.
- Design sophisticated and dynamic data visualizations that present complex freight and logistics data in ways that are clear, actionable, and visually engaging.
- Partner with product managers, engineers, and executives to understand business requirements and technical constraints, ensuring designs are feasible and meet user needs.
- Stay ahead of industry trends, especially around AI interaction paradigms, SaaS applications, and logistics technology, and apply new insights to continuously improve the product experience.
Requirements
- 8+ years of design experience, preferably with a rapid trajectory in seniority within tech companies or startups, with a strong focus on interaction design and data-heavy applications for complex software platforms, ideally in the SaaS, logistics/freight, or IoT industry.
- Proven ability to handle complex data models, creating designs that simplify multi-dimensional relationships (e.g., tools similar to CRM or ATS platforms).
- Full-stack design skills, with a strong grasp of visual design, systems thinking, and user flows.
- Experience designing customer support tools or SaaS applications with intricate workflows and multi-step processes.
- Familiarity with media-based interfaces, such as video navigation or image annotation, and tools that operate akin to workspace editors.
- Extreme career dedication.
Benefits
- Title Commensurate with Experience
- Comprehensive Benefits Package including Health, Dental, and Vision Insurance
- 401(k) Retirement Plan Matching
- 20 Paid Holidays
- Unlimited PTO
- Friday Team Lunches
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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