Ambulatory Support Manager at Lurie Children’s Hospital coordinating Point of Service support activities and managing teams in outpatient clinics. Ensures staffing, training, and quality improvement for pediatric care services.
About the role
- Lead Assistant Manager in Clinical Training ensuring targets and SLA compliance. Manage claims lifecycle, quality control, and customer communication with a focus on satisfaction.
Responsibilities
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Ensure claim costs is controlled and leakage kept at a minimum
- Ensure accuracy of reserves and payments and manage lifecycle of claims
- Ensure adherence to Company Policies and Procedures
- Managing calls – both inbound and outbound as well as all other correspondence on claims
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Any other essential function that may occur from time to time as directed by the Supervisor
Requirements
- English language proficiency
- Previous international Voice experience
- Good Computer navigation skills
- Should be familiar with MS Office
- Possesses necessary knowledge of business concepts to effectively perform the job
- Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
- Commits to achieving specific objectives and takes ownership for accomplishing them.
- Responsible for handling high volumes of transactions.
- Effectively balances quality, timeliness and productivity standards
- Self-discipline
- Result orientation
- Adaptability
- Listening and comprehension skills
- Questioning and Reasoning Skills
- Customer Service focus and telephone etiquette
- Ability to multi task, prioritize and manage daily work activities
Benefits
- None stated
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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