Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
About the role
- Entry-level NOC system administrator supporting Linux and Windows infrastructure for team.blue, ensuring uptime and incident response.
Responsibilities
- Work with an international team aimed towards reaching record-setting uptimes
- Learn the ins and outs of both Linux and Windows
- Be the first responder to all incidents and provide solutions for them
- Investigate complex problems and apply permanent solutions
- Work with a variety of server applications and software products (Apache, NGINX, MySQL, HAProxy, Veeam, VMware's virtualization suite)
- Get familiar with our cloud infrastructure
- Keep all systems updated and perform regular maintenances
- Work on a flexible day/night shift schedule
- Monitor, troubleshoot and fix any issues that may arise 24/7
- Execute maintenance plans, check and ensure consistency of backups, fine-tune web and database servers, keep all systems up-to-date, ensuring maximum uptime
- Coordinate changes and work together on complex solutions
- Work on internal infrastructure as well as on many of the different customers' assets
- Not in direct communication with end customers
Requirements
- Any experience with RHEL, CentOS, Ubuntu, Debian, Windows Server
- Any experience with Apache, MySQL, NGINX, Varnish, Microsoft IIS
- Basic networking knowledge
- Excellent interpersonal and communication skills
- Ability to follow guidelines and procedures, recognize opportunities for improvements and execute them while coordinating your actions with the different departments
- Ability to quickly pick up new skills and constantly be in the loop in a dynamic environment while working on day and/or night shifts
- Advanced English is a must
Benefits
- Competitive salary
- Intense initial training and transferable skills
- Opportunity to start on a clear career path and deepen your knowledge and experience with leading industry technologies and best practices
- Continuous guidance and support from our team
- Working with a talented and friendly team in our office
- Access to fresh coffee and snacks
- Access to our game room
- Working from home most shifts if you choose so
- Relatively flexible schedule – expect around 12 shifts a month (12 hours)
- Social benefits
- Private health insurance
- Food vouchers
- Sports card
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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