Monitor student satisfaction across all student journeys;
Evaluate satisfaction indicators (NPS and CSAT) and performance metrics (KPIs);
Identify opportunities to improve report generation and create new indicators;
Perform data analysis to generate insights and identify root causes of student dissatisfaction;
Develop action plans to improve NPS and CSAT, participating in squads that work on improvement initiatives;
Closely follow process and NPS improvement projects, acting as PMO;
Prepare reports and presentations for executive reporting in Student Experience forums;
Requirements
Bachelor’s degree completed in Production Engineering, Business Administration, Statistics, or related fields;
Experience preparing presentations in PowerPoint;
Advanced Excel;
Desired:
Knowledge of Power Query, Power BI and dashboard development;
Experience in customer experience;
Knowledge of Agile Project Management methodologies;
Knowledge of AI for creating agents;
Knowledge of Office 365 tools (Power Automate, Power Apps and SharePoint);
Benefits
Tuition scholarships of up to 100% for employees, legal dependents and household members (parents and siblings). Up to three scholarships can be active simultaneously;
Medical coverage fully subsidized for the employee and partially for their family, with the employee responsible for co-payments;
Optional dental coverage to support oral health;
Meal Allowance or Food Voucher with a choice to suit your needs;
Wellhub or Totalpass for flexible gym options;
Wellz — a platform focused on employees’ mental and emotional health offering various types of support, including access to online individual therapy;
Well-being and perks club with a dedicated program and exclusive benefits;
Flexible dress code to support our diversity;
Life insurance;
Partnership with SESC;
Corporate University available on our exclusive portal, Educare;
Growth opportunities — currently more than 60% of positions are filled through internal selection processes;
Job title
Junior Relationship Analyst – Reserved for Candidates with Disabilities
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