Hybrid Junior Relationship Analyst – Reserved for Candidates with Disabilities

Posted 3 weeks ago

Apply now

About the role

  • Monitor student satisfaction across all student journeys;
  • Evaluate satisfaction indicators (NPS and CSAT) and performance metrics (KPIs);
  • Identify opportunities to improve report generation and create new indicators;
  • Perform data analysis to generate insights and identify root causes of student dissatisfaction;
  • Develop action plans to improve NPS and CSAT, participating in squads that work on improvement initiatives;
  • Closely follow process and NPS improvement projects, acting as PMO;
  • Prepare reports and presentations for executive reporting in Student Experience forums;

Requirements

  • Bachelor’s degree completed in Production Engineering, Business Administration, Statistics, or related fields;
  • Experience preparing presentations in PowerPoint;
  • Advanced Excel;
  • Desired:
  • Knowledge of Power Query, Power BI and dashboard development;
  • Experience in customer experience;
  • Knowledge of Agile Project Management methodologies;
  • Knowledge of AI for creating agents;
  • Knowledge of Office 365 tools (Power Automate, Power Apps and SharePoint);

Benefits

  • Tuition scholarships of up to 100% for employees, legal dependents and household members (parents and siblings). Up to three scholarships can be active simultaneously;
  • Medical coverage fully subsidized for the employee and partially for their family, with the employee responsible for co-payments;
  • Optional dental coverage to support oral health;
  • Meal Allowance or Food Voucher with a choice to suit your needs;
  • Wellhub or Totalpass for flexible gym options;
  • Wellz — a platform focused on employees’ mental and emotional health offering various types of support, including access to online individual therapy;
  • Well-being and perks club with a dedicated program and exclusive benefits;
  • Flexible dress code to support our diversity;
  • Life insurance;
  • Partnership with SESC;
  • Corporate University available on our exclusive portal, Educare;
  • Growth opportunities — currently more than 60% of positions are filled through internal selection processes;

Job title

Junior Relationship Analyst – Reserved for Candidates with Disabilities

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job