Hybrid Junior Relationship Analyst – Reserved for Candidates with Disabilities

at YDUQS

• Job title: Junior Relationship Analyst – Reserved for Candidates with Disabilities
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Rio de Janeiro, Brazil

About the role

• Junior Relationship Analyst at YDUQS focusing on student satisfaction metrics and insights generation. Collaborate on improvement plans and reporting for student experience enhancement.

Responsibilities

• Monitor student satisfaction across all student journeys;
• Evaluate satisfaction indicators (NPS and CSAT) and performance metrics (KPIs);
• Identify opportunities to improve report generation and create new indicators;
• Perform data analysis to generate insights and identify root causes of student dissatisfaction;
• Develop action plans to improve NPS and CSAT, participating in squads that work on improvement initiatives;
• Closely follow process and NPS improvement projects, acting as PMO;
• Prepare reports and presentations for executive reporting in Student Experience forums;

Requirements

• Bachelor’s degree completed in Production Engineering, Business Administration, Statistics, or related fields;
• Experience preparing presentations in PowerPoint;
• Advanced Excel;
• Desired:
• Knowledge of Power Query, Power BI and dashboard development;
• Experience in customer experience;
• Knowledge of Agile Project Management methodologies;
• Knowledge of AI for creating agents;
• Knowledge of Office 365 tools (Power Automate, Power Apps and SharePoint);

Benefits

• Tuition scholarships of up to 100% for employees, legal dependents and household members (parents and siblings). Up to three scholarships can be active simultaneously;
• Medical coverage fully subsidized for the employee and partially for their family, with the employee responsible for co-payments;
• Optional dental coverage to support oral health;
• Meal Allowance or Food Voucher with a choice to suit your needs;
• Wellhub or Totalpass for flexible gym options;
• Wellz — a platform focused on employees’ mental and emotional health offering various types of support, including access to online individual therapy;
• Well-being and perks club with a dedicated program and exclusive benefits;
• Flexible dress code to support our diversity;
• Life insurance;
• Partnership with SESC;
• Corporate University available on our exclusive portal, Educare;
• Growth opportunities — currently more than 60% of positions are filled through internal selection processes;