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Protective LifeDirector of Claims Operations
Director of Claims driving operational excellence and customer - focused experience at Protective Life. Leading a team to shape the future of Claims Operations in the Life & Health Claims organization.
About the role
- Lead incidents from start to finish, coordinating with clients, R&D, Product, and Delivery teams
- Be the main point of contact for business clients, providing timely and accurate answers to product-related questions and operational issues
- Proactively monitor service health, detect early performance issues, and troubleshoot bottlenecks
- Help technical teams collect logs, reproduce issues, and identify root causes
- Continuously enhance operational workflows based on feedback and incident analysis
- Participate in scheduled on-call shifts as needed
- Support IT and business teams in rolling out processes, procedures, and operational best practices
- Combine technical operations and client support to ensure stability, reliability, and exceptional client experience
Requirements
- Experienced with ticketing systems like Jira, ServiceNow, or similar
- Familiar with monitoring tools and dashboards (Datadog, Prometheus, Grafana, GCP Cloud Monitoring, etc.)
- Comfortable collecting logs, reproducing issues, and identifying root causes
- Understand web applications, APIs, and microservices architecture
- Can run simple queries on relational databases (PostgreSQL, MySQL)
- Have basic knowledge of CI/CD pipelines and software deployment processes
- Fluent in Portuguese and English
- Able to work late shift: 13:00 – 22:00
- Willingness to participate in scheduled on-call shifts as needed
Benefits
- Fast recruitment process - an interview and then possibly an offer in a matter of a few working days
- Great office space with amazing colleagues
- 25 vacation days a year + a day off for your birthday
- Premium Health Insurance
- Birthday vouchers
- Office snacks and team lunches
- Sports Card
- Transportation and food allowance
- Quarterly team events
- ... and many more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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