Senior Manager leading engineering team responsible for developing and supporting electronic controls and hardware products. Focused on translating strategies into actionable plans and ensuring product quality.
About the role
- Configuration Management Lead overseeing CMDB data and ITIL processes at MassMutual. Leading a team to ensure high data quality and collaborating with stakeholders for enhancements.
Responsibilities
- Ensure accurate, reliable, and actionable configuration data to support ITIL processes
- Collaborate with stakeholders and clients to identify potential enhancements and optimizations
- Lead a team committed to achieving operational excellence and ensuring high standards of data quality
- Maintain the integrity of CMDB data and related processes
- Provide critical support for Security Operations (SecOps) practices within the organization
- Manage ServiceNow discovery processes
Requirements
- Bachelor’s degree
- 8+ years of experience with ServiceNow and ITSM
- 5+ years of hands-on technical experience with ServiceNow CMDB, Discovery, Automated Top-Down Discovery, Service Mapping and ServiceGraph connectors
- Proven experience as a Configuration Management Lead or similar role
- Strong understanding of ITIL framework, especially Configuration Management and Change Management
- Excellent ServiceNow CMDB troubleshooting, and data analysis skills
- Experience with data modeling, CI lifecycle management, and CMDB integrations
- 5+ years of experience leading a Configuration Management Team
- Experience with ServiceNow ITSM, ITOM modules (Event Management, Orchestration, etc.)
- Familiarity with cloud infrastructure (AWS, Azure) and hybrid environments
- ServiceNow certified for one or more practice relevant to the CMDB practice (e.g., Certified Implementation Specialist – CMDB or Discovery)
Benefits
- Regular collaboration with the Platform Engineering & Operations Team, plus multiple Stakeholders
- Focused one-on-one time with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Strong and stable ethical business with industry leading pay and benefits
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