The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures
Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently
Working with other service management functions to ensure effective operation of the change and transition functions
The production of schedules of change for managing changes to the live environment
Progressing the status of changes with service departments to ensure data is current
Providing guidance to those involved in change management and service transition
Producing change management and service transition reports as required by the change and transition processes
Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy
Adhering to IT governance and controls
Requirements
1–3 years of experience working within IT Service Management function.
Has experience of delivering to to specific objectives in a similar role handling large quantities of data and/or reporting
Has experience of operating agreed, standardised processes in a large organisation
Has practical experience of working across teams to deliver specific objectives
Is competent in the use of IT Service Management and Reporting applications
Benefits
Competitive salary
Hybrid working
Rentokil Initial Reward Scheme
23 days holiday, plus 8 bank holidays
Employee Assistance Programme
Death in service benefit
Healthcare
Free parking
Job title
ITSM Change and Service Transition Management Analyst
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