Collections Analyst managing client relationships to ensure timely payments and resolve outstanding balances. Seeking proactive candidates with strong communication skills in Italian and English.
Responsibilities
Consistently engaging with clients via phone, email, or mail to provide friendly reminders about overdue payments
Monitoring customer accounts to track payment statuses and identify outstanding invoices
Assessing customer credit histories to evaluate risk levels and recommend appropriate credit limits or payment terms
Working closely with internal teams to resolve disputes and facilitate prompt payments
Maintaining confidentiality and security when handling customer financial data
Managing internal credit reporting and participating in business reviews
Requirements
Have the capability of managing multiple tasks and deadlines efficiently
Have an excellent Problem-Solving Abilities to identify causes of payment delays and implementing appropriate solutions.
Described as a clear, professional, and persuasive communicator in order to interact with clients, internal teams, and management.
Work effectively with finance and sales teams to ensure coordinated efforts in collections.
Be able to adapt to changes and open to continuous learning and process improvement
Be a true team player with good interpersonal skills and also have a customer focused mindset
Desired expertise to be a successful candidate for this vacancy:
3-5 years relevant experience within the field of Credit & Collections, preferably in a multinational (SSC/BSC) environment
SAP knowledge is preferred
Knowledge of HighRadius system is an advantage
Outstandingly **strong written and spoken Italian AND English** **skills** are essential
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