System Engineer Customer Services at Somnitec handling diverse IT support for Swiss clients. Engaging in troubleshooting, monitoring, and enhancing customer satisfaction through excellent service.
About the role
- IT Systems Engineer driving productivity and security in hybrid digital workspace solutions. Focusing on Microsoft technologies to enhance collaboration in a secure environment.
Responsibilities
- Configure and manage Windows Autopilot for zero-touch provisioning of devices
- Administer Microsoft Intune for mobile device management (MDM) and mobile application management (MAM) across Windows, macOS, iOS, and Android
- Enforce compliance policies, conditional access rules, and encryption standards to safeguard corporate data
- Maintain a secure and scalable device lifecycle process—from procurement to retirement
- Implement and maintain Azure Active Directory
- Design and enforce Conditional Access policies based on user risk, location, and device posture
- Collaborate with security teams to support Zero Trust architecture and identity governance
- Develop PowerShell scripts to automate repetitive tasks such as user provisioning, license assignment, and device cleanup
- Build Power Automate flows to streamline business processes and reduce manual overhead
- Create custom dashboards and reports to visualize endpoint health, usage trends, and compliance metrics
- Lead initiatives to improve digital employee experience through modern workplace tools and self-service portals
- Deliver training sessions, onboarding materials, and knowledge base articles to empower users
- Act as a technical advisor to business units, helping them leverage Microsoft capabilities for productivity
- Work closely with infrastructure, security, and application teams to ensure cohesive IT operations
- Participate in cross-functional projects involving cloud migration, digital transformation, and remote work enablement
- Provide support for escalated issues related to modern workplace technologies
Requirements
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- Ideally 3+ years of experience in modern workplace engineering or Active Directory Administration
- Strong expertise in Microsoft Intune, Azure AD, Windows 10/11, and Teams
- Experience with PowerShell scripting and automation tools
- Familiarity with security frameworks and compliance standards (e.g., NIST, GDPR)
- Microsoft Certified: Modern Desktop Administrator Associate is a plus
- Microsoft Certified: Azure Administrator Associate is a plus
- ITIL Foundation or equivalent is a plus
Benefits
- Medical, dental, and vision plans along with flexible spending accounts
- Short-term and long-term disability benefits
- Critical illness, accident insurance and life insurance
- A 401(k) retirement plan and an employee stock purchase plan — both include a company match
- Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services
- Paid time off including volunteer time
- A well-being program
- Legal & identity theft protection
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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