Web Data Collection Engineer at Engage3 designing and maintaining web scrapers for data collection. Utilizing Mozenda platform for critical insights to retail clients' data analysis.
About the role
- IT Service Desk Engineer providing first and second-line support in a busy retail environment. Working with diverse technologies and gaining experience in a hybrid setting.
Responsibilities
- Provide first and second-line IT Support via phone, email, chat or in-person for both shop and head office staff
- Diagnose and resolve hardware, software, and network issues (Windows/MacOS, Office 365, AD, Azure, VPN, Printers, EPOS)
- Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
- Follow security protocols and report potential security risks according to security incident management procedures.
- Logging and track Incidents and requests using ITSM tools.
- Support and guide colleagues through step-by-step solutions and provide basic training and onboarding assistance for new joiners.
- Install, maintain and support current and future applications
- Creating and contributing to policies, processes, and procedures in the knowledgebase
- Prioritising and managing several open cases and mini projects at one time
- Ensure appropriate standards and procedures are always adhered to
- Escalation of complex Incidents and requests to relevant teams/departments or 3rd parties
- Basic Active Directory/Exchange Administration, and Azure Entra administration
- Basic networking configuration and troubleshooting (TCP/IP, DNS, DHCP, LAN/WAN)
- Patching, hot fixes and virus updates
- Assisting our IT Support Analysts with a variety of escalations
- Assisting our Store technology team with escalations and ongoing new technology implementations
- Communicating with 3rd party suppliers
Requirements
- Experience in IT Supporting roles of at least 2 years (Service Desk, Help Desk, Desktop Support)
- Experience working in a retail environment is beneficial
- Competent with Microsoft Windows 11 and Office
- Knowledge in administering ADUC, Azure, Exchange, EPOS Systems, and BAU Windows Updates
- Basic networking (TCP/IP, VPN, Wi-Fi)
- Excellent people and communication skills
- Ability to explain technical concepts to non-technical users
- Clear and articulate telephone manner
- Strong organisational skills and a logical approach to problem solving
- Calm under pressure
Benefits
- Competitive salary and benefits package
- Hybrid working, 3 days in London based office & 2 working from home
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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