EH
Elevance HealthSenior Portfolio Manager
Portfolio Manager Senior overseeing complex project portfolios, ensuring alignment with budget objectives and operational goals at Elevance Health.
About the role
- Co-coordinate delivery of Information Management managed services to enterprise customers; act as a single point of contact to the customer.
- Create long-term customer relationships and act as the bridge between the client and the operational delivery teams; implement changes to end-to-end processes as required.
- Provide governance and oversight across service management, incident and change management, continual service improvement, onboarding and workflow, dashboard and reporting, financial performance, and customer satisfaction.
- Manage data management services for multiple Slipstream clients, including data warehousing and master data management services.
- Manage a virtual team of off-shore and on-shore resources responsible for operation and enhancement of software platforms that consume, cleanse, aggregate and publish data.
- Manage service requests and incidences for assigned accounts in line with contractual SLAs; liaise between Slipstream support team and client stakeholders.
- Monitor and communicate change control procedures; initiate escalation for issue resolution.
- Manage enhancement queue and budget; work with client to prioritize incidents and service requests.
- Confirm SLAs are met; generate and disseminate SLA reports and required engagement, status and escalation reports.
- Research and troubleshoot technical and processing issues; confirm results remain consistent with client expectations and satisfaction.
- Responsible for all Slipstream personnel, activities, and deliverables for assigned accounts.
Requirements
- 5-7 years experience with customer engagement and reporting of metrics to track progress.
- 5-7 years experience in managing IT process with specific experience in data warehousing in a fast paced environment.
- Services are typically managed via both a SharePoint and a ServiceNow ticketing platform, so any related experience is highly preferred.
- Experience with SharePoint and/or ServiceNow ticketing systems are required.
- Clear, concise communication skills, organizational prowess and sharp attention to detail.
- Understanding of management and development of service ticket metrics and KPIs.
- Ability to multi-task and thrive in a fast-paced and dynamic environment.
- Strong verbal and written communication skills.
- Must have some experience in project management including project plans, RAID logs and budget management.
- Ability to build strong relationships with clients and coworkers.
- College or technology school degree required.
- Knowledge of pharmaceutical business processes and data is a plus.
- Must be flexible to accommodate departmental needs; may require evenings or weekend hours.
- For remote meetings, employees are required to be on-camera with appropriate business casual attire and the Slipstream Corporate background.
Benefits
- 401k match
- Comprehensive group health, dental, vision benefits
- Life insurance/LTD
- Discretionary PTO
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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