Lineworker responsible for maintaining transmission and distribution networks to ensure reliable electricity supply. Position based in Narrogin, WA with a focus on safety and customer interaction.
About the role
- IT Operations Manager responsible for 24/7 IT operations in complex environments. Leading technical teams and managing critical incidents at Source2IT.
Responsibilities
- Lead 24x7x365 IT operations, accountable for stability, performance and resolution of critical incidents.
- Orchestrate war rooms and conduct root cause analysis (RCA), ensuring corrective and preventive actions are clearly defined and implemented on schedule.
- Coordinate and provide technical support to Infrastructure, Networking, SRE, Information Security, Helpdesk, DBA, Data Engineering and Support teams.
- Operate with both technical and product-oriented perspectives, working closely with agile squads in partnership with development and product teams.
- Actively participate in agile ceremonies (planning, review), manage requests via Jira or similar tools, and ensure clear visibility of priorities.
- Lead change and deployment processes, ensuring service quality, security and stability.
- Represent the area in audits, certifications (ISO, SOC, etc.), RFPs and client meetings, ensuring policies and documentation are up to date.
- Monitor KPIs and SLAs and provide regular reports and analyses to the executive team.
- Manage technology contracts and vendors, ensuring service levels, contractual compliance and effective response in critical situations.
- Manage the area budget, seeking operational efficiency without compromising quality.
- Continuously develop and evaluate the team, fostering professional growth, talent retention and a culture of collaboration and continuous improvement.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems or related fields.
- Minimum of 8 years in technical roles in infrastructure, networking, cloud or security, with at least 5 years in technical leadership.
- Experience in high-criticality, high-availability environments, with a track record in incident management, service stability and leading war rooms.
- Hands-on knowledge of cloud environments (AWS, GCP or Azure), network security, observability tools (Prometheus, Grafana, ELK, etc.) and automation.
- Experience with agile methodologies (Scrum, Kanban) and tools such as Jira, Confluence, Trello or similar.
- Familiarity with information security standards and certifications such as ISO 27001 and SOC2.
- Ability to lead multiple teams and ensure continuous delivery of value in dynamic, high-criticality environments.
- Experience in contract and vendor management for technology, focused on performance, cost-effectiveness and strategic alignment.
- Proven people management experience: development, feedback, performance evaluations and building high-performance teams.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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