Hybrid IT Manager – Engineering

at Teya

• Job title: IT Manager – Engineering
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ITSM, Jamf, Switching
• Location requirements: Hybrid, Porto, Portugal

About the role

• IT & Engineering Manager leading IT Engineering and Service Desk functions at Teya, a payment service provider for local businesses in Europe. Focusing on automation and smart solutions in a fast-growing environment.

Responsibilities

• Lead IT Engineering and Service Desk teams with a focus on automation-first thinking and measurable impact.
• Foster a team culture of proactivity, ownership, and systems thinking.
• Act as a strategic partner, not just a service provider—collaborating cross-functionally to identify automation opportunities and deliver smart, scalable solutions.
• Design and implement end-to-end automation strategies, from CI/CD pipelines to AI-powered support tools.
• Build internal self-service portals, virtual agents, and automated workflows to reduce Service Desk load.
• Drive the adoption of modern DevOps practices and tools to support rapid, high-quality delivery.
• Define and uphold IT governance and regulatory compliance standards (FSA, EBA, DORA, PCI-DSS, ISO 27001).
• Implement robust risk management and documentation processes to ensure audit-readiness at all times.
• Work closely with compliance and security teams to proactively address gaps.
• Operate in a fast-moving environment, managing diverse systems and quickly shifting context across projects.
• Support over 420 business applications of varying size and complexity, prioritizing based on business impact.
• Effectively delegate to partners and vendors to ensure timely delivery and avoid internal bottlenecks.
• Serve as a clear, structured communicator, able to translate complex technical concepts to non-technical audiences.
• Set high standards for internal communication—clarity, efficiency, and alignment.
• Build trust across teams by communicating proactively and transparently, especially during incidents or major changes.
• Align IT initiatives with business growth, driving digital transformation through smart technology adoption.
• Measure and report on service effectiveness, system reliability, and team productivity.
• Maintain a continuous improvement loop with strong feedback mechanisms and data-driven decisions.
• Ensure performance and reliability of mission-critical infrastructure and collaboration tools (e.g., Microsoft Intune, JAMF, Teams, Zoom).
• Manage vendor and telecom contracts, ensuring cost-effective service delivery and clear SLAs.
• Own AV and conferencing infrastructure standards across offices and remote setups.

Requirements

• Proven experience in IT leadership roles, ideally across both engineering and service functions.
• Strong automation mindset—you think in systems and eliminate manual work wherever possible.
• Solid understanding of CI/CD pipelines, AI-powered support tools, and self-service enablement.
• Demonstrated ability to work with external partners to extend internal capabilities.
• Exceptional communication skills—clear, concise, and confident across technical and non-technical audiences.
• Deep understanding of governance, compliance, and IT service management best practices.
• Comfortable with rapid context switching and balancing competing priorities in a lean, fast-growing team.
• Fluency in English is required; additional languages are a plus.

Benefits

• We trust you, so we offer flexible working hours, as long it suits both you and your team;
• Health Insurance;
• Meal Allowance;
• 25 days of Annual leave (+ Bank holidays);
• Public Transportation Card;
• Frequent team events & activities in the office and outside;
• Office snacks every day;
• Friendly, comfortable and informal office environment.