CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Provide limited technical support to customers
- Assist in configuring and maintaining physical servers, virtual servers, and storage systems
- Monitor system performance and troubleshoot basic issues
- Document system configurations and standard operating procedures
- Participate in system upgrades and patch management
- Support basic storage provisioning and monitoring
- Participate in routine backup and recovery operations
Requirements
- Working towards an associate’s degree or higher
- Strong analytical, critical thinking, problem-solving, and decision-making skills
- Demonstrated interpersonal and customer service skills
- Excellent communication skills
- Intellectual curiosity and the desire to learn
Benefits
- Eligible employees may also enroll in medical coverage
- Employee assistance program
- 401k plan
- Flexible workplace that allows for work-life balance
- Career growth opportunities
- Retirement assistance
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PG
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