IT Infrastructure Consultant managing network and storage systems for Champignon - Hofmeister. Overseeing performance and ensuring security in data center environments.
About the role
- IT Help Desk Intern providing technical support while gaining hands-on IT experience in the professional environment of Stake Center Locating in Greensboro, NC.
Responsibilities
- Build ongoing relationships with users in local offices, remote offices, and in the field.
- Answer incoming support inquiries via various channels (Chat, phone, email, etc.)
- Log every call with enough detail to fully describe the events of the call, in a way that it will tell a story to others reading the tech support call notes and knowledge base.
- Develop a strong technical and business understanding of our locating applications and mobile resources.
- Add a personal touch to the support engagement
- Perform incident triage and forward difficult issues to the next level support specialist.
- Maintain ownership of incidents until resolved or escalated for further research.
- Learn and perform computer hardware troubleshooting and repairs.
- Develop a strong understanding of Stake Center Locating policies, user requirements, and processes
- Work individually and with a team to solve technical problems while communicating trending issues and best practices
- Collaborate with leadership to improve skill sets and career development opportunities
Requirements
- Ability to deliver superior customer service
- Sound organizational skills
- Excellent oral/written communication skills
- Microsoft Office products experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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