Hybrid IT Field Support Specialist

at University of Arizona College of Education

• Job title: IT Field Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, DNS, MacOS, TCP/IP, VoIP
• Location requirements: Hybrid, United States

About the role

• IT Field Support Specialist ensuring reliable technology and user experience for Arizona College of Nursing. Engaging in both remote support and onsite troubleshooting with campus staff.

Responsibilities

• The IT Field Support Specialist delivers a high level of customer service and satisfaction to the campus staff and students, ensures the availability of the systems they rely on, and improves the processes in which IT delivers service.
• Provides responsive technical support with a focus on timeliness, clear communication, and strong customer relationships with faculty, staff, and students.
• Travel to campus locations (1–2 weeks per month) to perform onsite troubleshooting, project support, and preventative maintenance.
• Manages account lifecycle processes (onboarding, offboarding, and access reviews) including system access, equipment assignment, key cards, and distribution lists.
• Supports cloud-based phone systems, including setup, configuration, and troubleshooting.
• Coordinate laptop/desktop procurement and refresh cycles, ensuring adherence to IT standards and lifecycle management practices.
• Maintain accurate documentation of IT systems, support activities, and asset inventory.
• Collaborates with IT leadership and peers to improve processes, develop standards, and share knowledge across the organization.
• Identifies deficiencies in IT equipment and procures standardized solutions to support campus initiatives and growth.
• Provides administration and support for applications and infrastructure, communicating issues and escalating appropriately to IT team, management, or product owners.
• Performs problem management and root cause analysis on recurring issues.
• Adheres to change management process.
• Communicates issues to internal IT team and IT management in a timely manner.
• Contributes to IT and the College’s initiatives.
• Other duties as assigned.

Requirements

• Technical degree or certification desired.
• Bachelor of Science in Technical or Engineering discipline, preferred.
• Excellent communication, organizational, and customer service skills.
• Strong knowledge of Windows and macOS, Microsoft 365, and common business applications.
• Ability to travel regularly (up to 50% of the time).
• Experience with endpoint management tools (e.g., Microsoft Intune).
• Experience with Active Directory, Autopilot, and Entra ID in hybrid or non-hybrid environments.
• Experience with Microsoft Exchange 2019+ or Exchange Online.
• Familiarity with VOIP or phone system administration.
• Proven IT field service experience, supporting 50 - 250+ desktop users.
• Basic knowledge of TCP/IP networking, including DHCP, and DNS.
• Experience supporting SIS, LMS, CRM and learning components desired.
• Experience with ITIL or similar Service Management framework desired.

Benefits

• Competitive pay and opportunities for professional development.
• Dynamic organizational culture within a supportive working environment.
• Rest and relaxation with generous PTO and holiday benefits.
• Robust health and welfare benefits package including, but not limited to, medical, dental, and vision.
• Preparation for the future with a 401(k) and company match.