Field Engineer II performing maintenance, installations, and troubleshooting on medical equipment for healthcare systems. Ensuring optimal delivery of healthcare services to patients in Boise, ID area.
About the role
- IT-Service Engineer providing on-site support in a modern digital workplace for pharmaceutical and technical clients. Responsibilities include user support, hardware installation, and troubleshooting.
Responsibilities
- On-site service execution and support (order and incident management) as part of the modern digital workplace — Workplace-as-a-Service for a global client in the pharmaceutical sector and a client in the technical sector
- User support at the IT Service Point
- Meeting room support: troubleshooting and support for IT equipment in conference rooms
- Delivery, installation, repair, deployment and upgrading of PC systems
- Handling incident reports via a ticketing system
- Configuring PC systems with the appropriate customer image
- Setup and support of special devices (barcode scanners, label printers, etc.)
- Replacement, installation and documentation of network components (access points, switches, etc.)
- Patching and fault resolution for telecommunications lines
- Setup, dismantling and reconfiguration of PC workstations
- Participation in projects related to workplace services
Requirements
- Completed vocational training as an IT specialist for system integration (or equivalent)
- Solid knowledge of Microsoft Windows 7/10 and Microsoft Office (2010 and later)
- Good experience with standard PC/notebook hardware (HP/Lenovo)
- Knowledge of telecommunications end devices (iPhones, iPads, smartphones, VoIP)
- Basic knowledge of Active Directory is an advantage
- Desirable: knowledge of network technologies, remote/VPN access, print servers and ITIL
- Advanced German language skills and good knowledge of English and/or another foreign language (written and spoken)
Benefits
- Work-life balance: flexible working hours
- Time off: 30 days of annual leave per year and additional days off on 24.12 and 31.12.2026
- Attractive compensation: annual salary and bonus review, employer-funded company pension plan
- Efficient collaboration: flat hierarchies with an informal first-name culture and short decision-making processes
- Latest hardware: MacBook or Windows laptop plus an iPhone with dual-SIM
- Career & development: individual support through our career path model, curated training catalogue and regular development reviews
- Parking: free parking spaces nearby
- Sustainable mobility: subsidy toward the leasing rate for a company bike (JobRad)
- Team & events: summer party, bowling, online quiz & more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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