IT Director of Shared Services overseeing disaster recovery strategies and cyber incident response at Voya Financial. Leading operational management and implementing automation for enhanced resilience.
Responsibilities
Develop and maintain enterprise-wide disaster recovery strategies to ensure business continuity.
Lead response and recovery efforts for ransomware and other cyber threats.
Conduct risk assessments and update recovery plans based on evolving threats.
Collaborate with external vendors for advanced threat detection and response.
Implement automation and AI to streamline recovery workflows and enhance resilience.
Oversee monitoring operations across: Dynatrace – observability and performance analytics Foglight – database and infrastructure monitoring SolarWinds – network and system health tracking
Ensure proactive alerting, incident detection, and resolution across shared services.
Integrate monitoring tools with ITSM platform, ServiceNow for operational efficiency.
Lead and optimize the following teams: Batch Support (Tidal, IWA) Infra L1 Service Delivery & Reporting Disaster Recovery
Ensure alignment with enterprise goals and operational excellence.
Present strategic plans and reports on initiatives to senior leadership.
Define and track KPIs and metrics to evaluate service performance and recovery effectiveness.
Foster a culture of transparency, accountability, and continuous improvement.
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s preferred.
10+ years of IT leadership experience, with emphasis on disaster recovery, cybersecurity, and monitoring operations.
Proven success in managing large-scale IT projects and cross-functional teams.
Deep understanding of infrastructure resilience, cyber threat and ransomware mitigation
Proficiency in Dynatrace, Foglight, and SolarWinds platforms.
Experience implementing automation and AI in disaster recovery and incident response.
Exceptional communication skills and ability to engage stakeholders at all levels.
Strong team-building capabilities and collaborative leadership style.
Demonstrated ability to quantify success through KPIs and performance metrics.
Benefits
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Lead cross - functional submission teams in the delivery of major marketing submissions for innovative medicines. Collaborate with regulatory and project management teams to ensure operational success and quality.
Associate Director leading submission program management for Johnson & Johnson Innovative Medicine. Ensuring end - to - end operational delivery of major marketing submissions in U.S. and EU markets across global teams.
Director responsible for onboarding new liquid alternative instruments into Fidelity's investment operations. Coordinating with business partners to innovate scalable solutions in derivative middle and back office operations.
Director of Leave Management overseeing enterprise absence strategy and performance at Rochester Regional Health. Focused on reducing costs and improving workforce productivity through comprehensive leave management.
Senior Director overseeing major capital projects within Xcel Energy's Generation Assets division. Responsible for strategic direction, project management, risk mitigation, and compliance with quality standards.
Transformation Office Director at Hiscox, steering enterprise - wide transformation and overseeing initiatives for sustainable outcomes. Engaging with senior stakeholders and managing cross - functional challenges in a multi - business environment.
Leadership role overseeing Functional Technology Business Office. Driving strategic initiatives and managing enterprise technology projects across multiple portfolios.
Managing Director role focused on client development and structuring in capital markets at PNC. Leading transaction teams and fostering client relationships within Public Finance.
Assistant Director overseeing Pre - College Programs providing support to first - generation, low - income high school students. Managing operations, team members, and student recruitment efforts in Texas.
Director of Provider Network Management at Elevance Health, facilitating execution of enterprise plan portfolios and program solutions while ensuring stakeholder alignment.