Hybrid IT Business Analyst

at Siemens Healthineers

• Job title: IT Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $74,350 - $111,530 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• IT Business Analyst supporting eCommerce product sales and SAP systems through data analysis and customer engagement. Collaborating within a team to improve eCommerce platforms and resolve technical issues.

Responsibilities

• Conducts analyses of data using various methods and tools to extract information as basis for decision making.
• Expected to actively engage in inbound and outbound phone calls to drive eCommerce product sales through expert support and guidance.
• Supports customers and internal users with referral to appropriate specialist for technical support and or problem resolution when warranted.
• Recognizes when to escalate customer issues.
• Participate on conference calls with various internal and external customers.
• Being a team player within a production support team and sharing your knowledge and experience with your other team members.
• Onboard customers with direct EDI and GHX set up, working with IT partners and customers.
• Collaborate with IT analysts to troubleshoot and perform system testing for eCommerce platforms, SAP, and EDI/GHX.
• User Acceptance Testing (UAT) for system updates, bug fixes, and new EDI/GHX connections.
• Drives process and system improvements for eCommerce platforms and SAP.
• Deep diving into SAP production issues/defects and resolving them as quickly as possible while tracking root causes and trends to improve overall system performance that ultimately reduces rework and improves the customer experience.
• Assisting with ad-hoc reporting and analytics based on the requirements provided with the ability to visualize the data (tell a story).
• Working closely with IT to solve complex issues in eCommerce platforms, SAP, and EDI/GHX.
• Aids in building internal and external training documentation related systems and processes.
• Build and manage daily system reports to ensure customer satisfaction.
• Generate revenue by managing orders for products/services from customers via electronic ordering and invoice failure intervention.
• Identify and help implement efficient EDI processes.
• Assist with driving the sales & marketing of eCommerce utilization to the US customer base for Diagnostics order administration.
• Maintain a positive team environment while providing the best customer experience.
• Identify and implement process improvements.

Requirements

• 3 to 5 years related GHX, EDI, and SAP experience or equivalent combination of education and experience.
• Strong computer skills, knowledge in Windows applications
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Strong organizational skills, able to multitask and prioritize tasks
• Able to work in a team environment, be flexible, reliable and supportive
• Occasional night and weekend UAT may be required
• Minimal travel required

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time