About the role

  • Under the supervision of the Director of Digital Transformation, the IT Analyst plays a key role in managing and evolving the organization’s application portfolio
  • Collaborate in the deployment of new solutions (ERP, AI/Copilot)
  • Advise and support users in the use of M365 productivity tools
  • Participate in mapping, documenting and evolving the current application portfolio
  • Support, document and approve tests during the implementation of new application versions
  • Work collaboratively with internal clients and vendors on functional analyses
  • Provide level 2-3 support to users for incidents, maintenance requests and application enhancements
  • Deliver requests while ensuring quality, scope and timelines are met

Requirements

  • Hold a university or college diploma in computer science or a related field
  • Have a minimum of 5 years of relevant experience, or any other combination of education and relevant experience
  • Fluent in French and English, both written and spoken
  • Proficient with Microsoft Office and M365 tools (Power Automate, Power Apps, SharePoint)
  • Experience in deploying or supporting an ERP (awareness of issues related to digital transformation)
  • Strong sense of responsibility and high level of rigor in work execution
  • Strong interest in collaborative work
  • Solid ability to analyze complex situations and synthesize findings
  • Ability to explain technical concepts in plain language and train users on new tools
  • Initiative, autonomy and strong customer service orientation

Benefits

  • Reasonable accommodations available based on your needs
  • Commitment to continuous improvement and innovation
  • Cookie policy

Job title

IT Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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