IT Analyst responsible for application management and overseeing digital transformation in an innovative technology firm. Collaborating on ERP and AI solutions for organizational growth.
Responsibilities
Under the supervision of the Director of Digital Transformation, the IT Analyst plays a key role in managing and evolving the organization’s application portfolio
Collaborate in the deployment of new solutions (ERP, AI/Copilot)
Advise and support users in the use of M365 productivity tools
Participate in mapping, documenting and evolving the current application portfolio
Support, document and approve tests during the implementation of new application versions
Work collaboratively with internal clients and vendors on functional analyses
Provide level 2-3 support to users for incidents, maintenance requests and application enhancements
Deliver requests while ensuring quality, scope and timelines are met
Requirements
Hold a university or college diploma in computer science or a related field
Have a minimum of 5 years of relevant experience, or any other combination of education and relevant experience
Fluent in French and English, both written and spoken
Proficient with Microsoft Office and M365 tools (Power Automate, Power Apps, SharePoint)
Experience in deploying or supporting an ERP (awareness of issues related to digital transformation)
Strong sense of responsibility and high level of rigor in work execution
Strong interest in collaborative work
Solid ability to analyze complex situations and synthesize findings
Ability to explain technical concepts in plain language and train users on new tools
Initiative, autonomy and strong customer service orientation
Benefits
Reasonable accommodations available based on your needs
Commitment to continuous improvement and innovation
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