Operations Manager focusing on operational leadership within Snorkel's AI expert community. Overseeing the lifecycle strategy and partnering across teams to drive initiatives forward.
About the role
- IPCM Operations Manager at Kocho responsible for managing incident, problem, and change management processes. Leading a team and ensuring operational execution in a hybrid work environment.
Responsibilities
- Lead and manage a team of IPCM professionals
- Oversee major incident management
- Direct the problem management process
- Manage the change management process
- Set strategic direction for IPCM processes
- Develop and monitor IPCM performance metrics
- Engage with key stakeholders
Requirements
- Proven experience in major incident, problem, and change management
- Strong leadership and operational management skills
- Excellent analytical, problem-solving, and decision-making abilities
- Effective communication and stakeholder engagement skills
- ITIL
Benefits
- Flexible collaboration spaces
- Equal opportunities employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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