IT Engineer focusing on managed services for multiple clients in California. Working collaboratively to provide solutions and uphold client relationships with technical expertise.
Responsibilities
Maintain existing relationships through proactive engineering and problem-solving to generate revenue.
Deliver Best in Class customer service to uphold raving fan culture.
Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
Provide timely resolutions of system and/or application problems and follow through to completion.
Assist in documentation and training to enhance client experience.
Manage, review, and oversee IT initiatives and special projects.
Design and prepare quotes for technology solutions, adhering to the client’s budget.
Install, configure, and maintain network elements, computer systems and other related equipment.
Document daily work through ConnectWise ticketing system.
Participate in the on-call rotation with team.
Provide desk engineering services.
Perform other duties as assigned.
Requirements
Qualifications could Include but is not limited to:
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