Manage escalated customer trouble tickets while interfacing with off - net carriers. Provide technical solutions and maintain customer network configurations with great focus on the customer experience.
AS
Onsite Senior Quality & Process Control Engineer – HSS
Posted yesterday
About the role
- Senior Quality & Process Control Engineer managing quality and compliance for high-security products. Involved in process controls, project delivery, and team collaboration across various sites in the UK.
Responsibilities
- Establish, deploy and maintain robust process controls across all High Security and Safety product categories
- Ensure full compliance with stakeholder specifications, requirements, FIRAS standards, UKCA regulations and internal engineering rules
- Define and monitor inspection and testing procedures from raw material receipt through to final site sign‑off
- Manage Tier 1 contractor quality platforms to capture site snags and track resolution
- Own the end‑to‑end CAPA lifecycle, from non‑conformance identification through to long‑term corrective actions
- Lead root cause analysis using structured methodologies such as 5 Whys, Fishbone, FMEA and layered audits
- Work closely with Engineering, Manufacturing, Project Delivery and Installation teams to embed preventive controls and eliminate repeat issues
- Attend UK project sites to validate installation quality and compliance for: Windows and doors, Riser and service doors, Timber and joinery packages, FF&E and locking systems
- Provide real‑time technical support to installation teams
- Conduct site inspections, installation audits and final compliance checks
- Maintain end‑to‑end product traceability using digital systems (e.g. QR‑code and component tracking)
- Produce, review and approve quality documentation including: Inspection & Test Plans (ITPs), Compliance packs, Certificates and as‑built records
- Deliver clear, transparent quality reporting to clients and stakeholders
- Provide early‑stage quality input and risk assessment during pre‑construction phases
- Build trusted relationships with key partners, stakeholders and other strategic contractors
Requirements
- Significant experience in quality leadership within manufacturing, construction or high‑security environments
- Strong knowledge of MoJ/HMPPS specifications and custodial product requirements
- Proven background in CAPA, root cause analysis and process improvement
- Comfortable supporting high‑pressure construction sites and multi‑site operations
- Excellent communication skills with strong client‑facing capability
- Willingness to travel nationally and work flexibly.
Benefits
- Work on nationally significant, high‑profile programmes
- Be part of a technically driven, quality‑focused leadership team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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