Store Manager leading retail team to maximize store productivity at Coach. Ensuring compliance with brand standards and enhancing customer experience in a busy environment.
About the role
- Program Manager managing client engagements for a growing incentive marketing team focused on Fortune 500 clients. Overseeing program operations and maintaining strong client relationships in a hybrid role.
Responsibilities
- Own and manage a portfolio of 4–6 client programs, serving as the main point of contact for reporting, updates, and client communications.
- Lead weekly or bi-weekly calls with clients to review program performance, financials, and new opportunities.
- Oversee a small internal support team (2–3 direct/indirect reports) who handle day-to-day program execution.
- Manage change orders, upsells, and add-ons in partnership with sales (no new business development required).
- Build and maintain client-facing and internal reports using Excel and Power BI.
- Track and reconcile financials for assigned accounts to ensure accuracy and profitability.
- Translate client requirements into actionable direction for internal web development and design teams.
- Partner cross-functionally with sales, IT, and operations to deliver seamless, high-quality incentive programs.
Requirements
- 3–10+ years of experience in program management, project management, channel marketing, or incentive travel/rewards.
- Strong client relationship management skills, ideally with exposure to Fortune 500 accounts.
- Experience working with technical or development teams (you don’t need to code but should understand how to communicate requirements).
- Proficiency with Excel (pivot tables, VLOOKUPs) and comfort working with reporting tools like Power BI.
- Bachelor’s degree or equivalent professional experience.
- Background in agency environments, marketing tech, or incentives/rewards strongly preferred.
- Confident communicator who can manage multiple programs and client expectations with ease.
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