Analista Pleno de Experiência do Cliente supporting events and client interactions. Contributing to brand strength and ensuring effective partner collaboration in a law firm context.
About the role
- Implementation Conversion Analyst at FIS performing data mapping, system conversions, client training and testing to integrate banking software.
Responsibilities
- Conducting data analysis, product mapping and client interviews to assess data requirements for software utilization.
- Creating data maps and transaction workflow documents that show exactly how every field will be converted.
- Performing tests to ensure new, customized software meets customer specific needs.
- Coordinating and conducting readiness reviews to ensure conversion is proceeding correctly.
- Training customers on new systems and procedures.
- Examining data files, processes, forms, reports and operational needs to facilitate data mapping and system conversions.
- Creating roadmaps to guide clients through implementation, setup and integration.
Requirements
- The ability to translate client requirements to technical specifications and then explain these concepts to customer groups.
- Strong analytical and problem-solving skills as well as excellent human relations, negotiation and documentation skills.
- A bachelor’s in business or a related field or the equivalent experience.
Benefits
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
- Competitive salary and benefits
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