Support role working directly with loans, customer accounts, inquiries, and items related to client satisfaction
Collaborate with Healthcare Relationship Managers, Business Development Officers, and Relationship Analysts
Support sales teams in executing a One Bank strategy and growing market share
Responsible for retaining and deepening client relationships by providing exceptional client experience and support
Lead efforts in business account openings, funding, and maintenance
Work closely with Bankers, legal, credit, construction, post-underwriting, lending services, attorneys, title companies, insurance companies to ensure proper lien position and minimize loan exceptions
Requirements
Bachelor's degree, or equivalent work experience
Typically seven or more years of job-related experience
Experience working with commercial loans for the healthcare industry
Considerable knowledge of departmental and bank products & services
Proven customer service and problem resolution skills
Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications
Effective interpersonal, verbal and written communication skills
Experience in receiving and implementing performance feedback & coaching
Self-motivated and results-oriented with excellent organizational skills
Experience deepening relationships over the phone with clients
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
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